The typical non-critical patient going to the Wexner emergency room (a) checks in with the receptionist, (b) gets vitals checked, (c) receives consultation from a physician, and (d) checks out. There is significant waiting before each activity, with the longest wait time before receiving consultation from a physician. Wexner is consider whether or not to invest in a computerized system that automatically retrieves patient information upon sign-in. This computerized retrieval system, when implemented, cuts the waiting time before the patient has his or her vitals checked from 19.7 minutes to only 5 minutes.

JANE believes that Wexner should invest in a computerized retrieval system. BOB believes that Wexner should invest in the waiting area (e.g., installing multiple cable televisions and subscribing to a diverse set of magazines). You are asked to make a recommendation and you decide to gowithBOB.Why?