The University of Australia (TUA) a fictitious entity is a large university with over 30,000 enrolled students, based in Sydney, Australia. It has four satellite campuses in several locations throughout Australia. TUA has an internal central IT Services Group (ITSG) that provides IT services across all five campuses. ITSG is investigating introduction of the ITIL framework to guide improvement of the quality and range of IT services offered. Based on the

information above answer the questions below:

Q3. Clearly describe with examples what benefits could ITSG and the University expect to gain from the adoption of ITIL? [12 marks]