The use of your company's four conference rooms has become a growing point of tension among the office staff. You have been asked to lead a task force of other administrative assistants to work out a plan for assigning use of conference rooms that will resolve some of the conflicts. You open the meeting on time and ask for comments on how to begin creating a plan. "First," says Janna, "I think we need to identify all the problems we are having. For example, my team went to Conference Room A yesterday to have a meeting at 2 p.m.the time at which I reserved the room. Another meeting was still in progress, so we had to find another place to meet." "The whole reservation system is a problem," says Kindra. "I reserved a room last Wednesday. By Thursday, someone had marked my name off the reservation book and scheduled another meeting there at that time." "I think we need a system that gives priority to some types of meetings that are more important than others," comments Miguel. "I can't go to the vice president of operations and tell her that no conference rooms are available for an important meeting she