The Web contains numerous examples of customer power. Customers are using YouTube Facebook, blogs and many other web tools to slam or praise companies.

Conduct additional research regarding customer power and using that research, address the questions that follow.

Do you believe that the most influential person in your business is the customer?

How could customers hurt or help your business?

Will your employees agree that customers are the most important part of the business?

Conduct research and provide valid support in a minimum of two to three well-developed paragraphs