The WHO has proposed a framework for building leadership and management capacity in health that answers the questions: "what conditions are necessary for good leadership and management at the operational level?" This framework proposes the need for balance in 4 key areas. Which of the below is not one of the 4 areas proposed. a. ensuring an adequate number of managers at all levels of the health system b. ensuring managers have appropriate competences c. creating better critical management support systems d. creating enabling working environments e. creating translatable political processes