The XYZ software company in Vancouver produces computer games targeted to teenagers. The company has been doing well until one day all its IT systems crash stopping all work. This is a major situation. An IT consultant team comes in and applies several patches to the system to get it running again. The owner of the firm blames employees for having a very poor attitude towards customer service and having good internal communications and cooperation. He demands that the workers "get a better attitude." To get things back to normal a major brainstorming session is held over three days to get fresh ideas and insights into what went wrong and what needs to be done throughout every department of the company. Soon, a "roadmap of action" is created that within a few months sees significant improvement in both technology and especially employees' attitudes. Within the space provided only, name and explain SIX DIFFERENT EXAMPLES of specific types of change appearing in this scenario. You MUST use the exact terminology you learned in this class