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The zone of tolerance is most directly related to which of the following unique service attributes? Group of answer choices intangibility heterogeneity inseparability perishability homogeneity
The zone of tolerance is most directly related to which of the following unique service attributes? Group of answer choices intangibility heterogeneity inseparability perishability homogeneity
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Foundations of Lodging Management
Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller.
2nd edition
132560895, 978-0132560894
