Question
Therapets Society (Therapets) is a registered charity with the Canada Revenue Agency. Therapets was founded in 2000 by veterinarians Sonja Kruse and Elijah Thomlinson. Sonja
Therapets Society (Therapets) is a registered charity with the Canada Revenue Agency.
Therapets was founded in 2000 by veterinarians Sonja Kruse and Elijah Thomlinson.
Sonja and Elijah shared an interest in the use of therapy animals for a wide variety of
roles, including hospital visits to children and elderly patients, assistance for individuals
with physical or cognitive disabilities, and companionship for the elderly. They strongly
believed that individuals, and the community as a whole, benefit when humans and
animals can rely on one another's strengths. Therapets began with three board
members Sonja, Elijah, and Elijah's wife, Laureen, who is a physiotherapist at a local
medical clinic.
In the early years, Therapets managed to raise approximately $100,000 per year from
individual donors and corporate sponsors, and organized a program to have pet owners
primarily those with dogs and cats provide volunteer hospital visits to children and
elderly patients. The society also started its Forever Needed program, where therapy
animal trainers visit dogs in shelters to assess their ability to work as therapy dogs.
Those dogs that showed promise were adopted by Therapets and trained for service as
general companion animals for the elderly. These companion dogs did not need the
intensive training of a full-service assistance dog because they were not relied on for
high-risk life assistance; they were only required to be obedient and able to assist in
basic ways such as fetching items on command and maintaining a calm presence.
Sonja, Elijah, and Laureen were elated that the Forever Needed program could save
dogs from shelters and give them a meaningful life as a companion to someone in
need. The bond formed between the dogs and the elderly recipients seemed more
special because the recipients knew they had saved the animal that was there to help
them.
Since its inception, Therapets has grown to have a board of six directors, with an annual
budget of about $2.5 million. The level of funding received annually from donors and
sponsors varies significantly depending on the economy. Sonja has become the
executive director of Therapets and has given up her veterinary practice, but she
maintains her licence to allow her to be the in-house veterinarian for Therapets. The
volunteer visitation program has been taken over by another group, and Therapets'
main focus is now the Forever Needed program. That program still trains general
companion dogs but has expanded to include training full-service assistance dogs for
individuals who are blind, and for children and young adults with a number of other
conditions, such as autism and epilepsy.
Therapets operates its own training centre with paid trainers on contract. After working
one-on-one with the trainers for many hours, an average of 30 dogs per year graduate
and go into full service. The society has developed its own training methodology that
has been very successful, thereby increasing the speed at which the dogs can be
trained for full service. Therapets works with a licensed organization that handles the
process of matching the trained assistance dogs to their new human recipients.
In addition to Sonja, Therapets has two staff members: an administrative assistant, and
an animal caregiver who is in charge of feeding the dogs and keeping their sleeping and
playing areas clean. Several volunteers help keep the dogs happy and healthy, and
assist with basic training for newly rescued dogs that need a large amount of
socialization to reach their potential.
In the past, Therapets' sole focus was preparing animals for placement with their new
recipients. Recently, the society received a large, multi-year government grant to
provide end-to-end services for its assistance dogs and new recipients through the
Forever Needed program. In addition to training, the grant will enable Therapets to
provide education services to potential assistance dog recipients, match assistance
dogs to potential recipients, and provide training to the recipients with their new
assistance dogs. Ultimately, this program is expected to increase the number of
successful dog-to-recipient pairings by providing these end-to-end services and a more
comprehensive and consistent training experience. Therapets is excited about being
directly involved in the process of matching dogs and recipients based on their
individual personalities and needs.
Therapets had been pursuing government funding to enhance this program for several
years but had faced many challenges and setbacks along the way, and there was much
uncertainty during the process. Future funding may also be uncertain depending on the
state of the economy in the next few years and the parties in power at the various levels
of government. For Therapets to continue to receive funding, including funding from the
new government grant and from some of its larger sponsorships, an audit of the society
is required. Currently the financial statements are prepared by a local CPA firm on a
non-audit basis.
As an added challenge, the training centre's neighbours have been voicing concerns
about the noise level of the dogs barking, so the municipal government has been
evaluating the centre's practices and use of its property, to ensure that Therapets is not
in violation of any municipal bylaws.
Therapets has also been asked to act as an advocate for individuals who believe they
would benefit from an assistance dog. In particular, a group of veterinarians called Vets
for Vets has asked Therapets to join them in advocating for better support for war
veterans living with post-traumatic stress disorder. The Therapets board has been
looking for ways to broaden the range of individuals who know about and have access
to assistance dogs, and these advocacy opportunities may provide Therapets with a
way to make this work.
The Therapets board members are excited about the new opportunities coming their
way. The board consists of the following people:
Name Occupation Age Gender Years on board
Sonja Kruse In-house veterinarian, executive 44 Female 20
director of Therapets, and chair
of the board
Elijah Thomlinson Veterinarian 51 Male 20
Laureen Thomlinson Physiotherapist 49 Female 20
Yasid Ghaffour Veterinary student 25 Male 3
Chandra Choudhry Veterinary student 20 Female 1
Darya Ballo Executive director of the local 42 Nonbinary 7
animal shelter used in the
Forever Needed program
Board members have been selected for their match with the society's mission, and their
training and experience in each case has concentrated on animals and health. The
board's only committee is the audit committee, which is chaired by Sonja.
The following appears on Therapets' website home page:
Mission and vision: We strive to provide companion and assistance dogs
whose performance is unquestionably dependable. Our dogs are
professionals that never disappoint!
QUESTION 1 (17 MARKS)
Create a memo in good format for the Therapets board, evaluating the composition
and structure of the board. Indicate at least three strengths and at least three
weaknesses of the current board composition and structure. For each noted strength
and weakness, indicate your rationale for the evaluation. Your rationale for each
weakness should explain what Therapets should do to overcome the weakness. Be
sure to consider the changes being undertaken by the society, as well as the various
stakeholders.
QUESTION 2 (15 MARKS)
With respect to the new opportunities facing Therapets:
a) Perform a PESTEL analysis of Therapets' general environment. You do not need to
identify and analyze each of the six PESTEL categories of macro forces, and you
can list more than one environmental factor affecting Therapets within the PESTEL
categories you choose. For example, you may wish to discuss more than one force
in the "social" or "political" categories (or any of the other categories as you deem
important).
b) For each relevant force or factor you identify, explain how it would positively or
negatively impact Therapets.
c) For each relevant force or factor you identify, recommend what external trends and
information Therapets should monitor as part of its ongoing environmental scanning.
Make a table with the following headers to get started.
Explanation of environmental force(1 mark each, max. 5) Positive and/or negative impact on Therapets(1 mark each, max. 5) External trends or information to monitor (1 mark each, max. 5)
QUESTION 3 (18 MARKS)
You have told the chair of the board that you believe Therapets can benefit from a more
comprehensive set of vision, mission, and values statements.
a) Create a list of notes that explain why a more comprehensive set of vision, mission,
and values statements would benefit Therapets. (4 marks)
b) Evaluate the current mission and vision statement, noting one strength and one
weakness. (2 marks)
c) Draft a new vision statement for Therapets. (2 marks)
d) Draft a new mission statement for Therapets. (2 marks)
e) Draft a set of values statements for Therapets that incorporates at least four values.
For each values statement, explain its relevance to Therapets. (8 marks)
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