There are a number of key provisions of relevant legislation and regulations from all levels of government that may affect aspects of business operations, such as:

1. Anti-discrimination legislation.
2. Ethical principles.
3. Codes of practice.
4. Privacy laws.
5. Financial legislation.
6. Health and safety legislation.
7. Consumer law.
8. Credit procedures legislation and regulations.

Why is it necessary to have a working knowledge of the legislation that affects customer service operations?

Describe legislation and its impact on quality customer service.