There are a number of reasons why human resources managers might want to develop a strategy for providing employee voice. Here are some possibilities:

• Learning about employee ideas for improved productivity, quality, and cost savings.
• Increasing employee satisfaction and loyalty (therefore improving productivity and reducing turnover).
• Decentralizing decision-making to improve responsiveness and flexibility to changing business needs.
• Providing a substitute for a union. (Is this ethical?)
• Increasing employees' problem-solving, communication, and decision-making skills.
• Making work more democratic.

References for the answer.