There are a number of ways to improve your listening skills. Pat and Dale are new business associates who have just met at a company luncheon. Pat shakes Dale's hand and says, "I'm very happy to meet you. What division of the company are you with?" This interaction is an example of which method for improving your listening skills? a. Taking notes b. Changing the topic of conversation c. Maintaining comfortable eye contact d. Developing a genuine interest in the other person