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There are multiple methods available to capture the voice of customers (VOC) in the six sigma methodology. The list includes but is not limited to
There are multiple methods available to capture the voice of customers (VOC) in the six sigma methodology. The list includes but is not limited to Surveys, Focus groups, Observations, Experiments, Quality Function Deployment (QFD), and interviews. Which method would you prefer over others and why? How social media can be used to capture additional customer data, which may not be possible using traditional data collection methods?
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