There are no signs that say the source pool is private property . Only the signs that say " Caution : Very hot water " . Since the incident , higher walls of concrete blocks have been built on the side of the source pool that Cindy entered . At the time Cindy climbed the wall , it was possible for an adult to lean over the wall and climb onto it . You are not quite sure what to do , but as a first step , you know you will have to sort out what has happened so far and the best way to go forward . Compose an email addressed to upper management that sets out whether Cindy might have a claim and what the company should do about it . The email should include* If Cindy were to bring a claim , what would it be under ? How strong is Cindy's claim ? What communication with Cindy , if any , you think is appropriate* What communication with the public , if any , you think is appropriate* What steps , if any , upper management needs to take in the next few weeks ( these can be operational , legal, human resources- related ... be creative! ) . What is the best outcome for the business here ?"