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There are two ways to manage emotional labor in the hospitality industry: surface acting and deep acting. Surface acting involves____ Group of answer choices developing
There are two ways to manage emotional labor in the hospitality industry: surface acting and deep acting. Surface acting involves____ Group of answer choices developing service aptitude. changing inner perspectives. changing facial expression to display emotions needed at work. acting with the service environment
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IT Strategy Issues And Practices
Authors: James D McKeen, Heather Smith
2nd Edition
0132145669, 9780132145664
