Question
There is a courier company which delivers your package within the same day. They have claimed that if you book your package before 10.30 AM
There is a courier company which delivers your package within the same day. They have claimed that if you book your package before 10.30 AM then they will deliver your package on the same day.
1) Discuss in detail the tangible and intangible assets of this service.
2) What are the elements of Service Quality for a delivery service like, PCL courier services.
3) Discuss that in what ways does technology influence PCL service quality.
4) Discuss in detail the future challenges for PCL.
Step by Step Solution
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There are 3 Steps involved in it
Step: 1
1 Tangible assets These are the assets of the company which can be seen touch felt or smell In other words those assets of the company that have physical presence They are long term assets which is mo...
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Step: 2
Step: 3
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College Mathematics for Business Economics Life Sciences and Social Sciences
Authors: Raymond A. Barnett, Michael R. Ziegler, Karl E. Byleen
12th edition
321614003, 978-0321614001
