There is always room for improvement is my mantra when evaluating a Revenue Cycle Department. Declining reimbursement rates, the shift to value-based purchasing, and evolving health policies keep revenue cycle leaders constantly seeking new strategies for improving the financial health of their practice or hospital. Ensuring a seamless journey through the revenue cycle is key to faster, more accurate reimbursement.

1. Assume you are a hospital finance administrator building a RCM Department in a brand new hospital. Describe three strategies for lasting healthcare revenue cycle management excellence that you will deploy and be more specific and detailed than those strategies discussed in class last week
2. Assume you are a hospital finance administrator for this new hospital. Of the many to choose from, what 3 key performance indicators will you use to show the performance of your RCM department? Do not include Days in AR as one of your 3 indicators.