There may be more than one correct answer.

12) Lets say, your hotel has a higher occupancy and ADR than budgeted this month. By managing the cost as planned, we had a good conversion, and GOP flow through was good. The flow through can be calculated for all departments or by outlet. For instance, at the specialty restaurant, lets imagine we had two staff on leave (one was sick, and the other one on holiday); and therefore, the operator had to recruit two extra external staff to respond to the higher demand. What can we expect?

A. Negative flow-through

B. Positive flow-through

C. Negative flex

D. Positive flex