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Thermal Rising, Incorporated, makes paragliders for sale through specialty sporting goods stores. The company has a standard paraglider model, but also makes custom-designed paragliders. Management

Thermal Rising, Incorporated, makes paragliders for sale through specialty sporting goods stores. The company has a standard paraglider model, but also makes custom-designed paragliders. Management has designed an activity-based costing system with the following activity cost pools and activity rates:

Activity Cost Pool Activity Rate
Supporting direct labor $ 18 per direct labor-hour
Order processing $ 188 per order
Custom design processing $ 266 per custom design
Customer service $ 432 per customer

Management would like an analysis of the profitability of a particular customer, Big Sky Outfitters, which has ordered the following products over the last 12 months:

Standard Model Custom Design
Number of gliders 15 3
Number of orders 1 3
Number of custom designs 0 3
Direct labor-hours per glider 27.50 31.00
Selling price per glider $ 1,875 $ 2,460
Direct materials cost per glider $ 448 $ 576

The companys direct labor rate is $16 per hour.

Using the companys activity-based costing system, compute the customer margin of Big Sky Outfitters.

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