These questions are from the SITXCCS007 assessment.

You are required to provide me answers to the following questions. The answers must not be copy pasted from google or any other website.

1. Explain the importance of identifying and confirming customer preferences, needs and expectations and advising them about appropriate products and services to fulfil their needs throughout the service period.
2. Give an example of how customer needs, expectations and preferences can be predicted throughout the service experience.
3. List eight (8) strategies to promptly provide products and services in a professional manner to increase customer satisfaction.
4. Explain how to serve and/or offer extras, add-ons, additional and/or alternative products and services?
5. Explain any five (5) special requests for products or services that need to be checked to confirm actioning, before customer delivery.
6. As a manager, what canyou do to ensure that the service delivery is efficient between team members and suppliers?