Things to Consider:

Lifetime Fitness did not have a coach show up to the swim meet the

Parent was not notified that a coach would not be present.

Child is $9$ years old $($too young to be unattended$)$

Child missed her race $($no coach to handle the situation$)$

Mother was put in a SUPER humiliating position with swim officials

Swim officials completely unaccepting of the situation...no parents on the pool deck no$-$matter$-$what is their stance. You are the Director of Aquatics for Lifetime Fitness and have been notified by the officials at the state meet that an unauthorized parent was on the pool deck during the state meet. Write a letter from Lifetime Fitness to the parent $($ME$)$ and handle the situation from a customer service perspective. Please ensure you use the professional letter writing format.