Question
Think about a service that you purchased. Look at the elements of service Quality in your Pressbooks Chapter 5. Comment on each of the elements
Think about a service that you purchased. Look at the elements of service Quality in your Pressbooks Chapter 5. Comment on each of the elements of Service Quality to evaluate the service you received.
Service: _______________________
Tangibles:___________________________________________________________________________
Reliability/ Consistency ________________________________________________________________
Convenience: ________________________________________________________________________
Responsiveness: _______________________________________________________________________
Time:_______________________________________________________________________________
Courtesy:____________________________________________________________________________
Assurance
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Managerial Economics A Problem Solving Approach
Authors: Luke M. Froeb, Brian T. McCann
1st Edition
0324359810, 9780324359817
