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Think about a time that you've been told no in a service setting.Describe the situation so we know what happened. How did the person tell

Think about a time that you've been told "no" in a service setting.Describe the situation so we know what happened.

  1. How did the person tell you "no"? How was the message delivered?
  2. How did you respond to their message of "no" because of how they said it?

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