Think about the flow rate and capacity analysis. Get in the habit of seeing processes and bottlenecks and trying to figure out what the bottleneck resource is. Read the CNN COVID vaccine article, "A Chick-fil-A Manager Saved a Drive-thru COVID-19 Vaccination Clinic After Traffic Backed Up." The local Chick-fil-A manager reduced the wait time for a COVID drive-thru vaccine event from hours down to 15 minutes. How? He identified the bottleneck in the process. Original post: Do you see consistent bottlenecks in any of your organization's processes? If so, which ones? How should they be "fed"? How do you dedicate resources to feed those bottlenecks without starving other resources? When a South Carolina drive-thru coronavirus vaccine clinic got backed up, leaving people waiting for hours, the town mayor decided to call in a professional for help: a Chick-fil-A manager. Local hospitals in Mount Pleasant opened the clinic on January 22 for residents eligible to receive the first shots of Covid-19 vaccine. But shortly after the drive-thru opened, the computer system handling registrations went down, causing hundreds of people to wait in heavy traffic