Think about three incidents in your personal or business experience, where communication between yourself and other people didn't go well. 

 

Reflect upon three different situations, involving upward, downward, and lateral communication.

Upward  communication	Answers
What was the situation?
What went wrong?
What could you have done to improve the situation?

Downward  communication	Answers
What was the situation?
What went wrong?
What could you have done to improve the situation?

 

 

Lateral communication	Answers
What was the situation?
What went wrong?
What could you have done to improve the situation?