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Think about your own purchase behavior. How important are each of the five value dimensionscost, quality, delivery, agility, and innovationto the decisions you make? Explicitly

Think about your own purchase behavior.

  • How important are each of the five value dimensionscost, quality, delivery, agility, and innovationto the decisions you make?
  • Explicitly weigh each value dimension. Be sure your weights add up to 1.0.
  • Discuss your thought process for weighting each value dimension? Under what circumstances would you change your weightings? How does your analysis of this point inform service system design?

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