Think of a time in the workplace, school or at home, that u were involved in a conflict. Describe the conflict, who were the people involved, state if it was intentional or unintentional, how was it resolved and what change do you feel needs to happen to avoid repeating the conflict in the future.

part 2

Describe a person that u were in contact with that was clearly stressed. How did u react to the person during this stressful event? Explain how you managed the stress.