Think of a work experience you have had, or are currently having, in your organization where you realize there is a department or area that is not functioning properly nor benefitting clients in need of its services . Use persuasive speech to present to your supervisor.

• Describe the process for how you would gather information in the affected group to ensure you understand the issue from multiple perspectives.
  • What questions would you ask the affected groups to be able to better understand their experiences?
  • Include how you would use active listening and other communication skills to improve your understanding.