This activity is important because as a marketing manager, you must focus on creating value for customers to gain loyal customers. Because firms cannot be all things to all customers, they generally choose to focus on delivering superior customer value on one of three dimensions$-$best price, best product, or best service.

The goal of this activity is to demonstrate your understanding of the differences between the three most common value strategies.

Roll over the name of each firm to read a description of its value proposition. Then, drag the firm name to the appropriate value strategy.

$6$PM is the discount partner of Zappos featuring a wide variety of great deals and discounted fashion online.

Best Price

Chick$-$fil$-$A

$6$PM

Best Service

Spirit Airlines

$6$PM

Best Price

Best Product

Best Service