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This activity is important because as a marketing manager, you must focus on creating value for customers to gain loyal customers. Because firms cannot be

This activity is important because as a marketing manager, you must focus on creating value for customers to gain loyal customers. Because firms cannot be all things to all customers, they generally choose to focus on delivering superior customer value on one of three dimensionsbest price, best product, or best service.
The goal of this activity is to demonstrate your understanding of the differences between the three most common value strategies.
Match the statements to the correct customer value type.
Spirit Airlines offers fares that are often 30% lower than its competition by allowing customers to only pay for the services they want.
(Click to select)
Zappos offers its customers free shipping, easy returns, and 24/7 telephone access to sales associates. Customers participating in their points program get triple points, early access to sales, and expedited shipping.
(Click to select)
The gem-set Oyster Rolex watch is wearable luxury, meticulously designed with absolute attention to detail in the pursuit of perfection.

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