This activity requires you to do the following: STEP 1: Access the web-based training created by the U.S. Small Business Administration on customer service (i.e., Understanding Your Customer) linked here. STEP 2: Complete the online training, including all units (16 total). STEP 3: Evaluate the online training by considering ideas discussed in Unit 10 specifically, as well as what you have learned throughout the course to this point regarding T