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This activity will need to be observed. The assessor has a checklist of criteria they will base your assessment on, Refer to Case Study B

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This activity will need to be observed. The assessor has a checklist of criteria they will base your assessment on, Refer to Case Study B - The negotiation This is a roleplay activity: Acting as the work area manager, you must meet with two of your team members to discuss the common ground that exists with both parties in the negotiation. When establishing what this is, you should discuss where compromise could be made. You must conduct the communication in a professional and polite manner, making sure that you take the lead in this initial negotiation discussion

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