This as well please using 1 slide: Group Dynamics: Instead of allowing one person (the medical director) to make critical decisions, Aetna could have implemented a team-based approach. This could involve a committee of health professionals reviewing cases together, which would allow for different perspectives and reduce the likelihood of poor decision-making. Conflict Resolution: If there were disagreements or concerns about the medical director's decision-making process, an effective conflict resolution strategy could have addressed these issues promptly. This could involve open forums for discussion, a suggestion box for anonymous feedback, or regular team meetings to discuss any concerns