This assignment aims to develop selection criteria based on the outcomes of the job analysis

1. Analyze a job: retail worker at a sports store

2. Use table with two columns and three rows. In the left column, create three different essential selection criteria (job specifications) for the job, one criterion in each row. The selection criteria should include the specific knowledge, skills, and abilities required to perform effectively.

Come up with three behavioural interview questions in the right columnbased on the selection criteria you wrote in the left column. You will make one question for each criteria. See the example below.

3. Choose any one of the behavioural interview questions from number two. Write the question:

4. For the question you selected, write two probing questions designed to explore the candidate's response more deeply. Refer to the examples below.

5. Also, for the behavioural question you selected above, develop a scoring guide that can be used to rate the potential response of the candidate. (1 = a substandard response; 3 = satisfactory response; 5 = excellent response)

6. Choose another of your behavioural questions from number 2 above. Rewrite it as a situational question.

Example Criteria and Behavioural Interview Question:

Criteria	Question
Customer Service	Tell me about a time when you handled a customer who was angry about the service they received? What did you do?

Example Scoring Guide:

5 points	Listened carefully to the customer; respectfully calmed the customer down; resolved the complaint within the store's policies.
3 points	Listened to the customer; referred customer to store manager.
1 point	Told customer they were wrong to be angry; refused to deal with the customer as long as the customer was being rude.

Example Probing Questions:

How did you show active listening skills? What did you say to calm the customer? What was the outcome of the interaction with the customer?

Example Situational Question:

What would you do in the following scenario: A customer wants to speak with you about the service she received. She is agitated. What would you do?