This assignment allows you to take the time to think about the experience of the Customer Journey Mapping (CJM) Workshop.

Note: This assignment does not require an introduction, summary.

1. Please respond to the following five questions with each answer being no more than 250 words:
   • What were your five key learnings from this workshop? What was your most surprising insight from theCJM session?

(Description) 5 key learnings or more described with insight completed as well. The learning experience is reflected on is relevant and meaningful to course learning outcomes. Comprehensive analysis and meaning-making. The reflection moves beyond a simple description of the experience to an analysis of how the experience contributed to students understanding of self, others, and course concepts.

• Describe an experience you would like tomapbased on something that happened to you during the last 12 months.

(Description) Excellent description of an experience to map with thoughtful and analytical expression of workshop content and processes as they apply to the new CJM.

• How would you start to implement the CX Hypothesis your team created during the exercise?

(Description) An excellent explanation of the CX Hypothesis and an outlined plan for the implementation of it. Sense of writer being fully present and the reflection demonstrates connections between the material from this course.

• What would you like to add to this CJM Workshop?

(Description) Thoughtful and clear contemplation on what additions could improve the quality of the workshop.

• What activity of the workshop would you have liked more inputs on?

(Description) Exceptional description and solution for beneficial input from students in the workshop. Reflection on why it would be beneficial.