This assignment relates to the following Course Learning Requirements:

• CLR 1 Identify and characterize different personalities encountered in a work environment.
• CLR 2 List and explain the various concepts involved in the process of communication.
• CLR 3 List and explain the various concepts involved in the delivery of customer service.
• CLR 4 Describe strategies to establish and maintain positive customer relationships.
• CLR 5 Analyze customer service situations to determine courses of action.

Objective: Describe a business that you have always dreamed of starting based on the above course learning.