THIS IS A GROUP ASSIGNMENT . PLEASE FORM A GROUP 0F 2 OR 3 PEOPLE AT THE MOST AND DO THIS ASSIGNMENT.

COVER PAGE SHOULD INCLUDE EACH MEMBERS NAME IN THE GROUP BUT YOU WILL STILL MAKE INDIVIDUALL SUBMISSIONS TOO.

YOU HAVE TO SEND ME THE GROUP MEMBERS NAME TO ME BY 27TH JAN IN COMMENT SECTION OF THIS ASSIGNMENT AND THEN NO NAMES CAN BE ADDED TO THAT GROUP WITHOUT MY PERMISSION LATER

Choose a Hospitality Organization of your interest. Do a research paper to explain what has been the companies strategy to

1. serve their customers with highest level of customer service.

2.how did they reach the topmost edge of service excellence.

3.how do they develop accountability and reliability through their employees

some of the examples of companies you can choose from are Tim Hortons, Burger king , McDonalds, Apple, Walmart, Hillton Hotels, Air Canada etc. .

Note -

make in PowerPoint form

introduction slide should tell which company you are choosing and why

use design and pictures

last slide should tell about all resources you have used

please read the rubric based on which you will be marked

content (addressing all the 3 points ) 60 %

designing the powerpoint 20%

intro slide and last slide have what i asked for 10%

ON time submissions 10%

this assignment is worth 15% of your final mark