This is a practise question i received in my introduction to management, however i find myself stuck with this whole question. Any help would be appreciated

Key task questions

You are a newly appointed manager in customer service department with Qantas, an Australia-based airline. Like all other businesses, Qantas management often find themselves faced with the challenges of managing uncertainties, like Covid19, that result in restructures and constant changes.

Draw on the knowledge of fundamental management theories that you have learned in this unit, and relate to your new appointed role. Discuss what can make you become an effective manager in an ever-changing workplace and why.

Do some research and address the following two questions

1. Describe two areas of the specific environment that Qantas is operating in and discuss how Covid19 has impacted on these.

2. As a manager at Qantas, discuss how Katz's three essential managerial skills can help you to respond to the challenges that Covid19 caused for these areas.