This is a roleplay activity to be conducted in pairs, with you playing the role of a manager. Using the following performance issue from the scenario, Significant increase in reported conflicts with the team, hold a short conversation with Brandon to identify the reasons and possible ways to improve his communication skills with his team members. This will include adjusting your own communication style to build and maintain a rapport with Brandon. Brandon Cussack's performance review 4th January 2021 Overall performance: > Brandon has demonstrated a 15% increase in customer retention > The majority of Brandon's team members offer to help on parts of the project they are currently not involved with - but Brandon has failed to do this > Brandon has failed to attend online idea-sharing meetings > 5% sales achievement for the last quarter, a decrease in 10% month to month > Significant increase in reported conflicts within the team > Three options for team networking available but Brandon has failed to log in successfully. Core values: > 85% of team members have specified there has been a lack of positive communication with Brandon 95% of team members think the team would benefit from Brandon being redeployed to a different department.