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Hi there Hope you are keeping well I just wanted to give you an update on the progress so far of our app Initiative. It has got off to a somewhat difficult start as you can see but we are confident that the upcoming update when released wit solve some of the technissues that we've been having this should reduce the volume of IT complaints and increase the number of users using the ap. Were current under budget with a total development spend of 5417250 As you know this app is a direct replacement for a commercial solution ikcort which we were paying around 530,000 in lences per month to support in a simistic sense, we will be breaking event on the cost of this new app in just over a year, which is great news. However, this is not just a cost saving exercise. This app has a purpose and our best priority is ensure that our wer we atestas fuppy with the new solution as they were before We're currently under budget with a total development spend of $417,150. As you know this app is a direct replacement for a commercial solution (Ksort) which we were paying around $30,000 in licences per month to support. In a simplistic sense, we will be "breaking even" on the cost of this new app in just over a year, which is great news. However, this is not just a cost-saving exercise. This app has a purpose and our biggest priority is ensuring that our users are at least as happy with the new solution as they were before. As a bit of background on the attached data: App users who give a User Rating of 1 or 2 are classified as "Unsatisfied App users who give a User Rating of 4 or 5 are classified as "Happy" Hope this helps provide some clarity on where we are. . Speak soon I Breakdown of App Users by Department - Months Percentage of Total App Uwer. by Department 10N 10N r 20N BT her of Appers My Month See Number of IT Complaints, ty Month . L1 ONUT 1,000