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. This is an ongoing practical activity which will require you to take appropriate action in response to at least two of the following threat
. This is an ongoing practical activity which will require you to take appropriate action in response to at least two of the following threat or conflict situations.
Customer refusing to leave or be pacified Drug or alcohol-affected person Person who appears to be violent or are threatening People involved in physical violence Person with gun or arms Situation where someone has been or may be hurt
You will need to use a range of conflict-resolution techniques and communication skills when in order to successfully resolve the different
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