this is assignment which we need to rank the question of first and third picture and details in picture 3 . (I put pictures Randomly**)

My choosee Herschel Firm for this assignment

my Firm is Herschel

Provider Gap 3: The Service Performance Gap 8. 9. Effective Human Resource Policies How effectively does the company recruit, hire, train, compensate, and empower employees? Is service quality delivery consistent across employees, teams, units and branches? Effective Role Fulfillment by Customers Do customers understand their roles and responsibilities? Does the company manage customers to fulfill their roles, especially customers that are incompatible? Effective Alignment with Services Intermediaries How well are service intermediaries aligned with the company? Is there conflict over objectives and performance, costs and rewards? Is service quality delivery consistent across the outlets? Alignment of Demand and Capacity How well is the company able to match supply with demand fluctuations? 10. 11. Score for Provider Gap 3 (Total Scores for each of the above categories) Percentage Provider Gap 4: The Communications Gaps 12. Integrated Services Marketing Communications How well do all company communications - including the interactions between company employees and customers - express the same message and level of service quality? How well does the company express the same message and level of service quality? Does the company avoid overpromising and overselling? How well do different parts of the organization communicate with each other. So that service quality equals what is promised? 13. Pricing Is the company careful not to price so high that customer expectations are raised? Does the company price in line with customer perceptions of value? Score for Provider Gap 4 (Total Scores for each of the above categories) 2. Review Gaps 2, 3 and 4 based on the Gap Template. a. Answer each question indicated on the Gap template b. Tally each gap C. Calculate the percentage for each gap d. Write a brief summary of strengths and weaknesses for each gap e. Consider and note the possible recommendation you would make to improve each gap. 3. Finalize your Recommendation: In this section you will explain which gap is the bigges problem and what you recommend to improve that gap. Your recommendation is oft to improve the weakest gap but sometimes, doing so will not add enough benefit to customers or the firm. In this case, you should recommend an improvement to anoth gap - but be sure to explain why you are not making a recommendation for the weake gap. Make your recommendation very clear and explain how this remedy may affect other gaps. 4. Benefits to the Firm and Customers: In this section explain what the benefits of implementing your recommendation will be for the firm and for its customers. Why should they accept your suggestion? Provider Gap 2: The Service Design and Standards Gap 1 = Poor 10 = Excellent 5. Systematic Service Design How effective is the company's service development process? How well are new services defined for customers and employees? 6. Presence of Customer -Defined Skills How effective are the company's service standards? Are they defined to correspond to customer expectations? How effective is the process for setting and tracking service quality goals? 7. Appropriate Physical Evidence and Servicescape Are the company's physical facilities, equipment, and other tangibles appropriate to the service offering? Are the company's physical facilities, equipment, and other tangibles attractive and effective? Score for Provider Gap 2 (Total Scores for each of the above categories) Provider Gap 3: The Service Performance Gap 8. 9. Effective Human Resource Policies How effectively does the company recruit, hire, train, compensate, and empower employees? Is service quality delivery consistent across employees, teams, units and branches? Effective Role Fulfillment by Customers Do customers understand their roles and responsibilities? Does the company manage customers to fulfill their roles, especially customers that are incompatible? Effective Alignment with Services Intermediaries How well are service intermediaries aligned with the company? Is there conflict over objectives and performance, costs and rewards? Is service quality delivery consistent across the outlets? Alignment of Demand and Capacity How well is the company able to match supply with demand fluctuations? 10. 11. Score for Provider Gap 3 (Total Scores for each of the above categories) Percentage Provider Gap 4: The Communications Gaps 12. Integrated Services Marketing Communications How well do all company communications - including the interactions between company employees and customers - express the same message and level of service quality? How well does the company express the same message and level of service quality? Does the company avoid overpromising and overselling? How well do different parts of the organization communicate with each other. So that service quality equals what is promised? 13. Pricing Is the company careful not to price so high that customer expectations are raised? Does the company price in line with customer perceptions of value? Score for Provider Gap 4 (Total Scores for each of the above categories) 2. Review Gaps 2, 3 and 4 based on the Gap Template. a. Answer each question indicated on the Gap template b. Tally each gap C. Calculate the percentage for each gap d. Write a brief summary of strengths and weaknesses for each gap e. Consider and note the possible recommendation you would make to improve each gap. 3. Finalize your Recommendation: In this section you will explain which gap is the bigges problem and what you recommend to improve that gap. Your recommendation is oft to improve the weakest gap but sometimes, doing so will not add enough benefit to customers or the firm. In this case, you should recommend an improvement to anoth gap - but be sure to explain why you are not making a recommendation for the weake gap. Make your recommendation very clear and explain how this remedy may affect other gaps. 4. Benefits to the Firm and Customers: In this section explain what the benefits of implementing your recommendation will be for the firm and for its customers. Why should they accept your suggestion? Provider Gap 2: The Service Design and Standards Gap 1 = Poor 10 = Excellent 5. Systematic Service Design How effective is the company's service development process? How well are new services defined for customers and employees? 6. Presence of Customer -Defined Skills How effective are the company's service standards? Are they defined to correspond to customer expectations? How effective is the process for setting and tracking service quality goals? 7. Appropriate Physical Evidence and Servicescape Are the company's physical facilities, equipment, and other tangibles appropriate to the service offering? Are the company's physical facilities, equipment, and other tangibles attractive and effective? Score for Provider Gap 2 (Total Scores for each of the above categories)