this is case study

Rsum statements are generally more effective when you apply the following principles: emphasize accomplishments with action verbs, quantify accomplishments where possible, position your most important contributions first, and remove irrelevant details.

In this exercise, you will identify the statements that would be most effective on Jack's rsum. Assume that all statements are truthful.

Read the case below and answer the questions that follow.

Assume the role of an advisor to Jack Williams. You will offer advice about writing his rsum effectively. After talking to Jack, you've found out the following information:

Jack wants a position in marketing. He is particularly interested in using social media. He will soon graduate with a bachelor's degree in business with a concentration in club management. His major course work is in the following areas: marketing, advertising and promotion management, social media, business communication, and leading organizations. He has also gained certification in social analytics, a process of statistically analyzing customer sentiment based on social media content and other online behavior. For the past 18 months, he's worked for Golden Sand Townhomes as a leasing agent. At this position, he draws up and files new leases, renewal leases, subleases, and lease addendums. He also works in the front office area, where he answers calls and responds to residents' requests. He's also responsible for setting up parties and other special celebrations for residents at the townhomes. He has helped management develop several marketing campaigns involving print ads. Before working at his current position, he worked for one year at a local history museum as a sales associate. He worked at the customer service and admissions desk. He often handled customer complaints. He also handled the cash drawer. During high school, Jack worked as a host at a local restaurant. He mostly seated guests and bussed tables. Last summer, he spent one month helping run a children's program at a national park. He supervised and organized the activities. He also helped with public relations by working with customers by phone and email. Jack has excellent computer skills. He has helped with website development at several of his positions and used spreadsheets to work on budgets and forecasts. He is an active member of the Professional Convention Managers Association and the Club Managers Association of America. He is the VP of marketing for a student club on campus called the Hospitality Industry Project. In this position, he organizes meetings, social events, and sports tournaments. He also invites various hospitality professionals on campus to talk to the club. Members of the club are often allowed to work behind the scenes at major community events. Jack is active in the lacrosse club and serves as the treasurer. He also participates in intramural basketball and badminton. Jack enjoys chess, travel, and classical music.

questions

Which of the following statements about Jack's lease agent position is most effective?

Assisted in the lease process for all tenants at the townhomes.

Responsible for drawing up and filing new leases, renewal leases, subleases, and lease addendums.

In charge of the lease process for all 75 townhouse tenants.

Learned about the lease process by managing leases of 75 townhome tenants.

Manage all lease agreements (new leases, renewals, subleases, and addendums) for 75 townhome tenants.

iven Jack's career interests, which of the following statements is most effective in his professional profile?

Five years of experience in meeting the needs of customers in the hospitality industry

Major coursework in marketing and social media

Training and certification in social analytics to help companies improve social media strategies

Proficient in the use of Facebook for event management.

Given Jack's career interests, which of the following statements about his position working for a children's program at a national park should be placed first?

Updated the website with information about the program.

Led children on appreciation walks around the park.

Organized learning activities to help children appreciate nature.

Posted regularly to a program blog as part of a public relations effort.

Which of the following statements is most effective regarding Jack's sales associate position at a local museum?

Worked at the customer service and admissions desk.

Treated all customers with dignity.

Displayed professionalism when customers made complaints.

Resolved customer complaints and achieved the highest customer service rating among all sales associates.

In charge of handling customer complaints and providing customer service.

Which of the following hobbies or extracurricular activities is most likely to involve transferable abilities?

chess

treasurer in the lacrosse club

travel

classical music

intramural basketball

Which of the following statements about Jack's restaurant host position is most effective?

Responsible for seating restaurant guests.

Welcomed and seated all guests with enthusiasm and professionalism.

Understood how important the role of first impressions is for diners.

Increased diner satisfaction by seating and bussing tables.

Which of the following statements about Jack's lease agent position is most effective?

Respond to all tenant requests immediately and create a warm and friendly atmosphere in the front office area.

Responsive to all requests of tenantsin person and by phone.

Answer calls and respond to requests promptly.

Take care of the front office area.