This is ERP

1. Fully discuss the flows of information between Marketing and Sales, Accounting and Finance, Supply Chain Management, and Human Resources at a typical online store

2. SAP Customer Relationship Management (CRM) and Salesforce are two common CRM vendors with one being a market leader in house CRM and another a market leader in Software-as-aService (SaaS). Compare and contrast these two types of vendors. Make use of reliable and up to date Internet resources such as articles and publications to gather your information. Remember, to compare by means to find similarities whereas to contrast means to find the differences between the SAP CRM and Salesforce.

Question 3

Question 4

Your company needs to improve on their CRM system. Explain how your company can effectively apply the activities and tools of a Customer Relationship Management (CRM) system so that relationships with their customers can improve.

Company ABC specialises in crude oil refining. Your manager tasked you to develop a six-month sales forecast for the barrels, based on previous year's production numbers below. You are required to calculate: . Previous year base (Barrels) Growth Base projection (Barrels) Promotion (Barrels) Sales forecast (Barrels) Your manager anticipates to factor in the 7% estimated in growth rate. In addition, your company thinks the promotion will this year result in a sales increase of 30 barrels in April and 30 barrels in June. Sales forecasting Previous year (Barrels) Promotion sales (Barrels) Jan. Feb. March April May 223 250 284 371 25 25 June 469 501