This is final year project 1 The title of my topic is A study on employee satisfaction and its impact on quality of product and organisation performance

Actually this is FYP1 final year project 1 and my topic is: A study on employee satisfaction and its impact on quality of product and organisation performance. Below is picture of

instruction of the thesis

RESEARCH OPERATIONAL PLAN (QUANTITATIVE) Sander's Name Sedat ID Superviser Research PropeedRearch The Area A study on employee satisfaction and its impact on quality of product and organization performance Plutartid Latest atletikos stebuchaduralardan for your Rachel W X Yee Department of Logistics, The Hong Kong Employer Dissatisfaction and Temover Crises in the Malaysian Hospitality Industry Andy C.L.Yeung Department of Logistics, Tlae Hong Alid Rasmi Suleiman Al Bantal & Kong Polytechnic University, Hung Ho, Kowloon Hong Ahmad Pead Mat Som Recered: Kong November 28, 2012 Accepted: December 18.2012 Online Published: February 16, 2 Elias Milana Damascus University, Economics Faculty 2013 Department of Business Administration, Farzi Al-Labam Street, Beramich Damascus. Synia (Received May 2017 Quality of Work Life on Employees Job Involvement and Affective Commitment between the public and Private Sector in Malaysia P. Yukaran Permatan 3. HOW EMPLOYEES SATISFACTION AFFECTS Abdullah Al-Masal & Roselina Ahmad QUALITY AND PROFITABILITY IN SERVICE Sanfil Received: March 18, 2013 INDUSTRY. A CASE OF MALAYSIAN MAJOR Accepted: April 16, 2013 Online Published SHOPPING CENTERS Aliweza Themejad University of June 2011 Malaya (UM) Malaysia Zatura Seyed Gharban Multimedia University (MMU) Malaysia Hosse Tihend University Technology Malaysia (UTM) Focus of study That effect of employee satisfaction on the quality Research problems-things to be solved proposed to be solved (rapport with Intere) That lake or einployee satisfaction the lake of quality product Symptoms on the focus of study report with literature) industries so include a lake of the quality of the product decrease of the employee performance - The engagement of the management and the effect on the employee Research gaps (support with literature) working environment, they are more likely to be attached to their organisations and less they to leave there, and more to render quality services in service industry for their organizations, which these high quality services will bring more customers satisfaction (Bettencourt & Brown, 1997; Christina & Gursoy, 2009, Steven & Lam, 2008; Yee, et al., 2008; Yee, et al, 2010). Other scholars also found that employee satisfaction is directly related to customer loyalty, which in turn brings profitability to organizations (Fay, 1994, lafaldane R Muchinsky, 1985, C. Lee & Way, 2010). 1 Research objectives Research questions RO1 To identify the effect of employee satisfaction on the RQ1 What is the effect of employee performance of the organization satisfaction on the performance of the organization based on the quality of the product ? RO2 To identify the effects of the employee satisfaction RQ2 What is the effect of the employee on the product quality satisfaction on the quality of the product? Scope/Boundaries of research Variables Employee satisfaction product quality company performance Context Companies in Malaysia. Outline of literature review 2.1 introduction 2.4 Relationship between company 2.2 employee satisfaction performance and 2.2.1 quality 2.4.1 Employee satisfaction 2.2.2 quality of product 2.4.2 Product quality 2.2.3 environment quality 2.3 company performance 2.4.3 Structural 2.5 Exploratory of study 2.6 Research framework 2.7 Research hypotheses 2.8 Research summary Operational Definitions of Variables Variable 1 Organization performance Variable 2 Product quality Variable 3 Employee satisfaction Theoretical Conceptual framework 9 ES P Research hypotheses H: There is a significance effect of employee satisfaction on the product quality Technique of data analysis Correlation Parameters used to conclude results of hypotheses testing Minnesota satisfaction questionnaire job descriptive index Employee satisfaction is costly to the organazitoin Correlation Inventaire de satisfaction questionnaire in the independea herbales Research methodologs Type of research design A cross-sectional convenient sample Completed an open online queste including the value added intellectual coefficient, retum cu asset market capitalizatie Measurement development Source of measurement VAIC, adoption on the basis of a prise studies by Alen Palic and Graz, (BEC 2003), Irene Wei Kong Ting and Hooi Hooi Lem (2009) Scale Neninanterval Plotsid To make sure of the content validity and rehability Involves experts as seal respondents Pre-test To make sure of the content validity and reliability Searching in the literature seview and previous theories Population and sample Lait of analysis company Number of population Sore Mimple size on Sampling technique Random sampling Data collection technique Technique Mail-survey the survey is sent to the official contact of the companies respondents we given information about the study before answering the survey a questes created a google fort and eat to the targeted population randomly lastrument The questionnaire consists of four sections: Employee satisfaction 2. Product quality 3. Further information 4. Comment Justification To collect large amount of data with a Cast time sam Save the cost for printing two-way postage tracimg and handling corred to postavy Data analysis Analysis technique Struches modeling Justification variable on the dependent variable Steps of data analysis 1. Analyzing the correlation 2. Estimating the model and placing the regressione 3. Evaluating the reliability and validity of the model Significance of Study Theoretical Scholars can gain more comprehensive understanding on the relationship between employee satisfaction and product quality and the performance Practical Novelty of Research lower cost To clarify whether the relationship between employee satisfaction and product quality and performances posite or negative To clarify mind findings from the previous studies on the effect of employee satisfaction and quality of the product on the performance CHAPTER ONE INTRODUCTION 1.1 Background 1.2 PROBLEM STATEMENT 1.3 OBJECTIVE OF STUDY 1.4 SCOPE OF STUDY 1.5 SIGNIFICANCE OF STUDY 1 1 3 3 4 4 2.1 introduction 2.2 employee satisfaction 2.2.1 quality 2.2.2 quality of product 2.2.3 environment quality 2.3 company performance Outline of literature review 2.4 Relationship between company performance and: 2.4.1 Employee satisfaction 2.4.2 Product quality 2.4.3 Structural 2.5 Exploratory of study 2.6 Research framework 2.7 Research hypotheses 2.8 Research summary RESEARCH OPERATIONAL PLAN (QUANTITATIVE) Sander's Name Sedat ID Superviser Research PropeedRearch The Area A study on employee satisfaction and its impact on quality of product and organization performance Plutartid Latest atletikos stebuchaduralardan for your Rachel W X Yee Department of Logistics, The Hong Kong Employer Dissatisfaction and Temover Crises in the Malaysian Hospitality Industry Andy C.L.Yeung Department of Logistics, Tlae Hong Alid Rasmi Suleiman Al Bantal & Kong Polytechnic University, Hung Ho, Kowloon Hong Ahmad Pead Mat Som Recered: Kong November 28, 2012 Accepted: December 18.2012 Online Published: February 16, 2 Elias Milana Damascus University, Economics Faculty 2013 Department of Business Administration, Farzi Al-Labam Street, Beramich Damascus. Synia (Received May 2017 Quality of Work Life on Employees Job Involvement and Affective Commitment between the public and Private Sector in Malaysia P. Yukaran Permatan 3. HOW EMPLOYEES SATISFACTION AFFECTS Abdullah Al-Masal & Roselina Ahmad QUALITY AND PROFITABILITY IN SERVICE Sanfil Received: March 18, 2013 INDUSTRY. A CASE OF MALAYSIAN MAJOR Accepted: April 16, 2013 Online Published SHOPPING CENTERS Aliweza Themejad University of June 2011 Malaya (UM) Malaysia Zatura Seyed Gharban Multimedia University (MMU) Malaysia Hosse Tihend University Technology Malaysia (UTM) Focus of study That effect of employee satisfaction on the quality Research problems-things to be solved proposed to be solved (rapport with Intere) That lake or einployee satisfaction the lake of quality product Symptoms on the focus of study report with literature) industries so include a lake of the quality of the product decrease of the employee performance - The engagement of the management and the effect on the employee Research gaps (support with literature) working environment, they are more likely to be attached to their organisations and less they to leave there, and more to render quality services in service industry for their organizations, which these high quality services will bring more customers satisfaction (Bettencourt & Brown, 1997; Christina & Gursoy, 2009, Steven & Lam, 2008; Yee, et al., 2008; Yee, et al, 2010). Other scholars also found that employee satisfaction is directly related to customer loyalty, which in turn brings profitability to organizations (Fay, 1994, lafaldane R Muchinsky, 1985, C. Lee & Way, 2010). 1 Research objectives Research questions RO1 To identify the effect of employee satisfaction on the RQ1 What is the effect of employee performance of the organization satisfaction on the performance of the organization based on the quality of the product ? RO2 To identify the effects of the employee satisfaction RQ2 What is the effect of the employee on the product quality satisfaction on the quality of the product? Scope/Boundaries of research Variables Employee satisfaction product quality company performance Context Companies in Malaysia. Outline of literature review 2.1 introduction 2.4 Relationship between company 2.2 employee satisfaction performance and 2.2.1 quality 2.4.1 Employee satisfaction 2.2.2 quality of product 2.4.2 Product quality 2.2.3 environment quality 2.3 company performance 2.4.3 Structural 2.5 Exploratory of study 2.6 Research framework 2.7 Research hypotheses 2.8 Research summary Operational Definitions of Variables Variable 1 Organization performance Variable 2 Product quality Variable 3 Employee satisfaction Theoretical Conceptual framework 9 ES P Research hypotheses H: There is a significance effect of employee satisfaction on the product quality Technique of data analysis Correlation Parameters used to conclude results of hypotheses testing Minnesota satisfaction questionnaire job descriptive index Employee satisfaction is costly to the organazitoin Correlation Inventaire de satisfaction questionnaire in the independea herbales Research methodologs Type of research design A cross-sectional convenient sample Completed an open online queste including the value added intellectual coefficient, retum cu asset market capitalizatie Measurement development Source of measurement VAIC, adoption on the basis of a prise studies by Alen Palic and Graz, (BEC 2003), Irene Wei Kong Ting and Hooi Hooi Lem (2009) Scale Neninanterval Plotsid To make sure of the content validity and rehability Involves experts as seal respondents Pre-test To make sure of the content validity and reliability Searching in the literature seview and previous theories Population and sample Lait of analysis company Number of population Sore Mimple size on Sampling technique Random sampling Data collection technique Technique Mail-survey the survey is sent to the official contact of the companies respondents we given information about the study before answering the survey a questes created a google fort and eat to the targeted population randomly lastrument The questionnaire consists of four sections: Employee satisfaction 2. Product quality 3. Further information 4. Comment Justification To collect large amount of data with a Cast time sam Save the cost for printing two-way postage tracimg and handling corred to postavy Data analysis Analysis technique Struches modeling Justification variable on the dependent variable Steps of data analysis 1. Analyzing the correlation 2. Estimating the model and placing the regressione 3. Evaluating the reliability and validity of the model Significance of Study Theoretical Scholars can gain more comprehensive understanding on the relationship between employee satisfaction and product quality and the performance Practical Novelty of Research lower cost To clarify whether the relationship between employee satisfaction and product quality and performances posite or negative To clarify mind findings from the previous studies on the effect of employee satisfaction and quality of the product on the performance CHAPTER ONE INTRODUCTION 1.1 Background 1.2 PROBLEM STATEMENT 1.3 OBJECTIVE OF STUDY 1.4 SCOPE OF STUDY 1.5 SIGNIFICANCE OF STUDY 1 1 3 3 4 4 2.1 introduction 2.2 employee satisfaction 2.2.1 quality 2.2.2 quality of product 2.2.3 environment quality 2.3 company performance Outline of literature review 2.4 Relationship between company performance and: 2.4.1 Employee satisfaction 2.4.2 Product quality 2.4.3 Structural 2.5 Exploratory of study 2.6 Research framework 2.7 Research hypotheses 2.8 Research summary