This is for a business communications course. I need help with answering the bullet point questions at the bottom of the page. Can you please help and answer the questions thoroughly with enough detail and clarity. Thank you.

Sorry it must have posted the same photo twice. here they are:

3.20 All-Weather Case: Revising a "Goodwill Disaster" Erin is preparing for an orientation program for a new batch of product engineers joining All-Weather. Mostly mechanical or industrial engineers, these fresh college recruits are bright, as Erin knows, having been thor- oughly involved in their selection, but they are also green, especially in their knowledge of customer expecta- tions or market requirements for All Weather's products. Recently, in a meeting with the vice president of manu- facturing, the VP told her, "I want these young engineers to see our products in homes or offices. They have sat in lecture halls a lot, listening to one boring speech after another." "We'll organize a field visit," Erin replied, thanking the vice president for his help with the orientation program. After returning to her office, she asks Rudy, the execu- tive reporting to her, to discuss the orientation program with her. Rudy asks Erin if kioni might join them. "Why not?" answers Erin, as she enters her office. "Rudy, the vice president of manufacturing wants new product engineers to go on a field visit to see our products in homes or offices, Erin says. "Where do you think we might send them?" "Huh. This man only wants to increase our work. He should be thankful that" Rudy begins to say, but Erin waves him to stop "That's not how we think in this department, is it?" Erin says, sharply. "Why don't you coordinate with mar- keting and decide where we could send these engineers? Take Kioni's help; I know she is excited for the orienta- tion program to begin." "Okey-dokey," Rudy replies, half-throwing his arms up in the air as if to indicate that the whole idea befud- dles him. Erin is by now used to Rudy's antics. Ignoring his ges- ture, she says, "Also draft a letter to someone request- ing this visit." Then, gathering her notes, she leaves for a meeting with Doug, Miguel, and Caleb to discuss the department's action plan for the next quarter. Around five in the evening when she returns to her office, she finds a typed sheet on her table along with a post-it note signed by Rudy. It's a letter Rudy drafted addressed to a local art gallery that recently installed All- Weather's doors and windows. The letter reads: Dear Mr. Mason, Executive Director, Iconic Art Gallery, St. Paul, MN You must be glad that you chose All-Weather's energy efficient bow windows, hori- zontal sliders, and fiberglass doors for your art gallery. As everyone who is any- one knows, we offer the finest quality wood, vinyl, aluminum, stool, and fiberglass composite windows and doors you can find in the US of A. As you also know, our customer service representatives are ready to assist you 24/7 (and more!) with any Installation or maintenance needs you may have (even if it's your responsibility or fault, I might add). After doing so much for an important customer su have a small favor to ask of you, which we're sure you will not deny us. We just hired some new engineers who will join our manufacturing division to continue to make the fine products that we make. Unfortunately, they have never seen how our finished products look outside or inside actual homes or offices. (On a personal note, I con- fess I don't know what they can learn from one visit to a home or an office.) Our VP (Manufacturing), an asset to All-Weather, says that we should send these engineers out on a field visit. And he should know, shouldn't he, being the VP and all? That is why I'm writing to you (the pleasure is mine, though). These fresh minds need exposure to actual conditions in actual markets. We think that if they visit your art gallery, they will see how our products are helping you get re- sults your art gallery could never dream of before. If you don't believe me, take a peek Inside your exhibits room, whose space seems to have expanded thanks to our bow window that you have installed. I myself remember what a cramped-looking room it was before. No, I'm not asking you to share your admission fees with us, though free exhibition tickets wouldn't hurt (I'm kidding, sir). Also, you should perhaps buy more d doors from us (and attract more visitors as a result!). Also, don't forget to mention us favorably to your patrons. 3.20 All-Weather Case: Revising a "Goodwill Disaster" Erin is preparing for an orientation program for a new batch of product engineers joining All-Weather. Mostly mechanical or industrial engineers, these fresh college recruits are bright, as Erin knows, having been thor- oughly involved in their selection, but they are also green, especially in their knowledge of customer expecta- tions or market requirements for All Weather's products. Recently, in a meeting with the vice president of manu- facturing, the VP told her, "I want these young engineers to see our products in homes or offices. They have sat in lecture halls a lot, listening to one boring speech after another." "We'll organize a field visit," Erin replied, thanking the vice president for his help with the orientation program. After returning to her office, she asks Rudy, the execu- tive reporting to her, to discuss the orientation program with her. Rudy asks Erin if kioni might join them. "Why not?" answers Erin, as she enters her office. "Rudy, the vice president of manufacturing wants new product engineers to go on a field visit to see our products in homes or offices, Erin says. "Where do you think we might send them?" "Huh. This man only wants to increase our work. He should be thankful that" Rudy begins to say, but Erin waves him to stop "That's not how we think in this department, is it?" Erin says, sharply. "Why don't you coordinate with mar- keting and decide where we could send these engineers? Take Kioni's help; I know she is excited for the orienta- tion program to begin." "Okey-dokey," Rudy replies, half-throwing his arms up in the air as if to indicate that the whole idea befud- dles him. Erin is by now used to Rudy's antics. Ignoring his ges- ture, she says, "Also draft a letter to someone request- ing this visit." Then, gathering her notes, she leaves for a meeting with Doug, Miguel, and Caleb to discuss the department's action plan for the next quarter. Around five in the evening when she returns to her office, she finds a typed sheet on her table along with a post-it note signed by Rudy. It's a letter Rudy drafted addressed to a local art gallery that recently installed All- Weather's doors and windows. The letter reads: Dear Mr. Mason, Executive Director, Iconic Art Gallery, St. Paul, MN You must be glad that you chose All-Weather's energy efficient bow windows, hori- zontal sliders, and fiberglass doors for your art gallery. As everyone who is any- one knows, we offer the finest quality wood, vinyl, aluminum, stool, and fiberglass composite windows and doors you can find in the US of A. As you also know, our customer service representatives are ready to assist you 24/7 (and more!) with any Installation or maintenance needs you may have (even if it's your responsibility or fault, I might add). After doing so much for an important customer su have a small favor to ask of you, which we're sure you will not deny us. We just hired some new engineers who will join our manufacturing division to continue to make the fine products that we make. Unfortunately, they have never seen how our finished products look outside or inside actual homes or offices. (On a personal note, I con- fess I don't know what they can learn from one visit to a home or an office.) Our VP (Manufacturing), an asset to All-Weather, says that we should send these engineers out on a field visit. And he should know, shouldn't he, being the VP and all? That is why I'm writing to you (the pleasure is mine, though). These fresh minds need exposure to actual conditions in actual markets. We think that if they visit your art gallery, they will see how our products are helping you get re- sults your art gallery could never dream of before. If you don't believe me, take a peek Inside your exhibits room, whose space seems to have expanded thanks to our bow window that you have installed. I myself remember what a cramped-looking room it was before. No, I'm not asking you to share your admission fees with us, though free exhibition tickets wouldn't hurt (I'm kidding, sir). Also, you should perhaps buy more d doors from us (and attract more visitors as a result!). Also, don't forget to mention us favorably to your patrons. Oh, and by the way. Will you please let us know the day and time suitable to you when we might send those engineers to your art gallery Our orientation program begins in three weeks time. Looking forward to your prompt acceptance of our request (with or without free exhibition tickets). Sincerely, Erin (Manager-HR As Erin finishes reading the letter, controlling herself from hyperventilating, she concludes, once again, that she needs to talk to Doug about Rudy. "This guy sim- ply does not get it. Either he hates his job or his com- munication skills are terrible. Or maybe it's both," she says out loud, knowing that everyone in the office had left. Then, Erin thinks of Kioni. Might she be able to revise Rudy's draft? Erin is loaded with work related to the orientation program and can really use help. She wonders if kioni assisted Rudy in drafting the letter. The next morning, Erin asks Kioni if she has seen the draft. "No," Kioni replies, "Rudy left soon after we started brainstorming, saying that he would take care of the rest. Erin asks Kioni to revise Rudy's draft Questions/tasks to consider: Based on your reading of Chapter 3, complete the fol- lowing tasks: List problems in Rudy's draft. Prepare another list of things that Kioni could do to improve the draft. Be specific in your suggestions. For instance, it's insufficient to say more you-attitude or more politeness." Point to places in the draft where these strategies might be useful. Also, rephrase relevant sentences or paragraphs for more you- attitude or more politeness, whichever is the case. What is the primary purpose of the letter? The secondary purpose? Revise Rudy's draft for Kioni