This is for Accounting Information System.Please respond to the steps , they are to be processed in excel. Let me know if you need any other information. I need help doing the steps. They are to look like the pictures I will provide under.

w Instructions NP EX19 EOM7-1 Q Search in Document Home Insert Design Layout References Mailings Review View + Share Verdana 10 A- A Aa E A AaBbCcDdEe AaBb CcDdE AaBbCcDdEe AGBBCODdEt AaBbc AaBbCcDc AaBbCcDdee AaBbCcDc IncorrectFe. Main Project Normal Project Bod... ProjectGoal Paste B I Uabe Xx2 A. BodyCopy BT SAMBodyC... Styles Pane x Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. Check for Updates 6. Apply Light Yellow, Pivot Style Medium 12 to the PivotTable to coordinate with the table on the Customer Call Log worksheet. Center the data in the range B4:K10 to make it easier to read. 1 2 7. Tiana notices that Service Rep Bruno has no calls in the How to category, which she knows is incorrect. Return to the Customer Call Log worksheet, and then change the Call Code in cell D10 to 12, which assigns a call to Bruno in the How to category. Go to the Call Type by Rep worksheet and refresh the data in the Pivottable. 8. Go to the Scores by Date worksheet. In cell A3, insert another PivotTable based on the Calls table. Use Scores as the name of the Pivottable. Display the Date values as column headings, which automatically groups the data by month. Display the Service Rep names as row headings and the Average score data as values. 9. Change the summary function to Average for the data in the Values area and apply the Number number format with 2 decimal places to those values. 10. In cell A3, use the text Average Scores to identify the values. In cell B3, use the text Months to identify the column headings. In cell A5, use the text Service Reps to identify the row headings. Apply Light Yellow, Pivot Style Medium 12 to the PivotTable to match the other PivotTable. 11. Tiana wants to focus on scores for calls involving technical problems in February. Create a slicer for the Scores PivotTable based on the Call Type field. Resize the slicer to a height of 2.5". Move the slicer so its upper-left corner is in cell F3 and its lower-right corner is in cell G14. Use the slicer to filter the Scores PivotTable by the Tech problem call type. 12. Create a timeline slicer based on the Date field in the Scores PivotTable. Resize the timeline slicer to a width of 7". Move the slicer so that its upper-left corner appears within cell A16 and its lower-right corner appears in cell G23. Use the timeline slicer to show data for February only. 13. Resize columns B:C to 12.00 and center the data in the range B3:C15. Your workbook should look like the Final Figures on the following pages. Save your changes, close the workbook, and then exit Excel. Follow the directions on the SAM website to submit your completed project. 3 4 Page 2 of 5 66 of 1004 words LY English (United States) 3 E + 143% Door = attachment_1 Q Search Sheet Home Page Layout Formulas Data Review View 9+ Share Insert Cut Copy A- A+ 5 Wrap Text General ND AutoSum Fill 49 Tahoma (Body) - 11 BIU H H Paste A Merge & Center $ - % %) 4.0 .00 .00 0 Insert Conditional Format Cell Formatting as Table Styles Delete Format Format Clear Sort & Filter Check for Updates K L M N 0 P O R S T U V w 2 Lustomer Car Log: January-viaren 4 - Total Calls Average Score Rep Barry Bruno Calder Darego Shanahan Thanh Volmann Wagner Zimmerman x Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. K1 A x fx A E F G H I j - 3 Customer Survey Scores Question Question Question Question 4 Call ID Date Service Repl Call Code - Call Type 1 2 2 3 Average 5 20191 1/4/21 Wagner 7 4 5 2 4 6 20154 1/4/21 Thanh 1 2 1 1 3 1 7 21170 1/4/21 Darego 17 5 5 5 5 5 8 21145 1/5/21 Calder 16 4 5 3 5 9 22103 1/5/21 Shanahan 21 4 4 4 4 10 22246 1/6/21 Bruno 18 4 5 3 4 11 22137 1/7/21 Thanh 7 3 3 3 3 3 12 22234 1/7/21 Shanahan 1 2 1 1 1 13 23228 1/7/21 Wagner 2 3 2 2 2 1 1 14 23215 1/8/21 Calder 8 4 3 3 2 15 24117 1/9/21 Darego 25 5 5 3 5 5 16 24140 1/9/21 Bruno 9 3 3 3 3 2 17 25224 1/11/21 Thanh 3 4 5 4 4 18 23126 1/12/21 Volmann 2 5 5 4 5 19 25210 1/12/21 Barry 12 3 2 2 1 20 20189 1/14/21 Wagner 21 1 1 1 1 1 21 20126 1/14/21 Shanahan 20 3 4 4 2 22 26157 1/15/21 Bruno 22 2 3 2 2 23 25201 1/16/21 Thanh 16 4 3 3 4 24 26149 1/16/21 Calder 19 5 4 5 5 25 23223 1/16/21 Calder 3 5 5 5 5 26 24241 1/16/21 Bruno 17 4 3 3 2 27 24152 1/17/21 Thanh 18 5 4 4 5 28 24196 1/17/21 Volmann 16 4 3 3 5 29 26242 1/17/21 Darego 4 4 2 2 4 30 27143 1/17/21 Volmann 4 4 3 3 3 31 20155 1/18/21 Barry 15 5 5 3 5 32 21171 1/18/21 Thanh 5 2 3 3 2 33 22227 1/18/21 Shanahan 22 1 2 2 1 34 20177 1/20/21 Bruno 18 3 3 3 3 35 27196 1/20/21 Zimmerman 15 4 4 3 4 4 36 22213 1/20/21 Volmann 23 5 5 4 4 37 25200 1/21/21 Barry 16 4 4 5. 5 38 28144 1/22/21 Calder 6 5 3 2 4 39 28147 1/22/21 Zimmerman 3 4 4 5 5 40 29215 1/23/21 Thanh 17 3 4 4 4 41 26128 1/23/21 Bruno 5 4 5 5 5 42 29136 1/24/21 Darego 16 4 4 4 4 43 29182 1/25/21 Zimmerman 17 3 2 2 3 44 24126 1/26/21 Bruno 20 2 1 3 2 45 27147 1/27/21 Barry 10 5 4 5 5 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions + Ready a + 100% Door = attachment_1 Q Search Sheet Home Page Layout Formulas Data Review View 9+ Share Insert Cut Copy A- A+ 5 Wrap Text General ND AutoSum Fill Tahoma (Body) - 11 BIU 7 H H Paste A Merge & Center $ % %) 1.0 .00 .00 0 Conditional Format Formatting as Table Cell Styles Insert Delete Format Format Clear Sort & Filter Check for Updates Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. fx G1 A B B D E F G H I ) K L M N o P Q R S T U 1 Pierce Software 2 Call Types by Service Rep 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions + Ready o a + 100% Door = attachment_1 Q Search Sheet Home Page Layout Formulas Data Review View 9+ Share Insert Cut Copy A- A+ 5 Wrap Text General AutoSum Fill 49 H Tahoma (Body) - 11 BIU H Paste A Merge & Center $ % %) 1.0 .00 .00 0 Insert Conditional Format Cell Formatting as Table Styles Delete Format Format Clear Sort & Filter Check for Updates x Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. G1 fx A B B D E F G H I ) L M N 0 P Q R S T P 1 Pierce Software 2 Average Monthly Scores 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions + Ready a + 100% Door = attachment_1 Q Search Sheet Home Page Layout Formulas Data Review View 9+ Share Insert Cut Copy Tahoma (Body) - 11 A- A+ 5 Wrap Text General AutoSum Fill 49 H H Paste BIU A Merge & Center $ - % %) 1.0 .00 .00 >0 Insert Delete Format Conditional Format Cell Formatting as Table Styles Format Clear Sort & Filter Check for Updates Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. A x fx G1 A B D E F G H I J L M N o P O R S T U V W P 16 Tech problem 21 Cancellation 8 11 Pierce Software 1 2 Call Type Lookup Table 3 Call Code 0 6 11 4 Call Type Bug report Feature request How to 5 6 Customer Survey Scores 7 5 Very satisfied 4 Satisfied 9 3 Neutral 10 2 Dissatisfied 1 Very dissatisfied 12 13 Customer Survey Questions 14 How satisfied are you with: 15 Question 1 The service rep's product knowledge 16 Question 2 How much time it took to reach a service rep 17 Question 3 The overall process of contacting Pierce Software 18 Question 4 How the service rep handled your call 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions + Ready u + 100% G A w Instructions_NP_EX19_EOM7-1 Q Search in Document Home Insert Design Layout References Mailings Review View + Share A T AaBbCcDdEe AaBbCcDdEC AaBbCcDdEe Century Gothic 11 A- A Aa BIU Uabe Xx2 A AGBBCODdEt AaBbc AaBbCcDc AaBbCcDdee AaBbCcDc Main Project Paste A BodyCopy BT IncorrectFe... Normal Project Bod... Project Goal SAMBodyC... Styles Pane Check for Updates Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. Bitiritertipurile finitura linicilio?,, A B C D E F G H I J K L M N O Pole sonore Pierce Software 2 Customer Call Log: January-March Customer Survey Scores Question Question Question Question Call ID Date Service Rep Call Code Call Type 2 3 Average 20191 1/4/2021 Wagner 7 Feature request 4 5 3.75 20154 1/4 U21 Thanh 1 Bug report 2131 1.75 7 21170 1/4/2021 Darego 12 Tech problems 5 5 5 5.00 B 21145 1/5/2001 Cader 16 Tech problem 5 3 5 4.25 9 221031/5/2001 Shanahan 21 Cancellation 4 4 4.00 10 22246 1/6/2001 Bruno 12 How to 4 5 3 4 4,00 11 2117 17/01 Thanh 7 Feature request ) 3 2.00 12 22234 1/7/2021 Shanahan 1 Bug report 2 1 1 1 1.25 13 23228 1/7/2001 Wagner 2 Bug report 2 2 1 2.00 14 23215 1/8/2021 Calder 8 Feature request 4 3 2 3.00 15 2117 1/9/2001 Darego 25 Cancellation 5 5 4.50 16 24140 1/9/2001 Bruno 9 Feature request 3 3 2 2.75 17 1/11/2001 3 Bug report de 4 4025 18 23126 1/12/2021 Volmann 2 Bug report ISIS 5 4.75 19 25210 1/12/2021 Barry 12 How to 2 2.00 20 20189 1/14/2001 Wagner 21 Cancellation 11 11 11.00 21 20126 1/14/2001 Shanahan 20 Tech problem 3 4 3.25 22 26157 1/15/2021 Brun 22 Cancellation 23 2 2.25 23 25201 LL M1 Th 16 Tech problem 3.50 Documentation Customer Call Log Cal Type by ReScores by Date Survey Questions + Rep Total Galls Average Score Barry 20 3.65 rund 20 3.35 15 3.60 Darego 13 3.71 Shanahan 12 3.25 Thay l 26 3.41 Volmann 9 3.89 Wagner 7 3.04 Zimmerman 17 1 m 2 2 Final Figure 2: Call Type by Rep Worksheet B C D E F G H I L 3 1 Pierce Software 2 Call Types by Service Rep 3 Count of Call Type Column Labels 4 Row Labels Barry Bruno Calder Darego Shanahan Thanh Volmann Wagner Zimmerman Grand Total 5 Bug report 5 5 4 4 1 7 2 1 6 35 6 Cancelation 3 4 3 1 3 2. 2 2 20 3 7 Feature request 2 3 2 1 1 5 1 16 8 How to 6 1 1 1 1 2 2 3 17 9 Tech problem 3 7 5 6 o 6 10 3 3 8 51 10 Grand Total . 20 20 15 13 12 26 9 7 17 139 11 12 13 14 15 16 17 18 19 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions 4 Page 3 of 5 1004 words English (United States) 3 + 143% G A w Instructions_NP_EX19_EOM7-1 Q Search in Document Home Insert Design Layout References Mailings Review View + Share A AaBbCcDdEe AaBbCcDdEE AaBbCcDc AaBbCcDdEe Century Gothic 11 A- A Aa BIU Uabe Xx2 A AGBBCODdEt AaBbc AaBbCcDc AaBbCcDdEe IncorrectFe... . Main Project Normal Project Bod... Paste BodyCopy BT Project Goal SAMBodyC... Styles Pane Check for Updates x Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. liitunu S 6 1 1 Final Figure 3: Scores by Date Worksheet 4 B D E F G 1 Call Type N 6 Barry Bug report Cancelation Feature request How to Tech problem 2 2 1 bierce Software 2 Average Monthly Scores 3 Average Scores Months Y 4 - Feb Grand Total 5 Service Reps 4.50 4.50 7 Bruno 4.25 4.25 8 Calder 3.63 3.63 9 Darego 3.33 3.33 10 Shanahan 3.08 3.08 11 Thanh 3.67 3.67 12 Volmann 4.00 4.00 13 Wagner 2.75 2.75 14 Zimmerman 2.88 2.88 15 Grand Total 3.46 3.46 16 Date 17 Feb 2021 18 2021 19 FEB 20 MAR APR MAY JUN JUL AUG 21 22 23 Call Type by Rep Scores by Date Survey ... MONTHS JAN SEP OCT NOV DEC 3 + 4 Page 4 of 5 1004 words English (United States) + 143% w Instructions NP EX19 EOM7-1 Q Search in Document Home Insert Design Layout References Mailings Review View + Share Verdana 10 A- A Aa E A AaBbCcDdEe AaBb CcDdE AaBbCcDdEe AGBBCODdEt AaBbc AaBbCcDc AaBbCcDdee AaBbCcDc IncorrectFe. Main Project Normal Project Bod... ProjectGoal Paste B I Uabe Xx2 A. BodyCopy BT SAMBodyC... Styles Pane x Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. Check for Updates 6. Apply Light Yellow, Pivot Style Medium 12 to the PivotTable to coordinate with the table on the Customer Call Log worksheet. Center the data in the range B4:K10 to make it easier to read. 1 2 7. Tiana notices that Service Rep Bruno has no calls in the How to category, which she knows is incorrect. Return to the Customer Call Log worksheet, and then change the Call Code in cell D10 to 12, which assigns a call to Bruno in the How to category. Go to the Call Type by Rep worksheet and refresh the data in the Pivottable. 8. Go to the Scores by Date worksheet. In cell A3, insert another PivotTable based on the Calls table. Use Scores as the name of the Pivottable. Display the Date values as column headings, which automatically groups the data by month. Display the Service Rep names as row headings and the Average score data as values. 9. Change the summary function to Average for the data in the Values area and apply the Number number format with 2 decimal places to those values. 10. In cell A3, use the text Average Scores to identify the values. In cell B3, use the text Months to identify the column headings. In cell A5, use the text Service Reps to identify the row headings. Apply Light Yellow, Pivot Style Medium 12 to the PivotTable to match the other PivotTable. 11. Tiana wants to focus on scores for calls involving technical problems in February. Create a slicer for the Scores PivotTable based on the Call Type field. Resize the slicer to a height of 2.5". Move the slicer so its upper-left corner is in cell F3 and its lower-right corner is in cell G14. Use the slicer to filter the Scores PivotTable by the Tech problem call type. 12. Create a timeline slicer based on the Date field in the Scores PivotTable. Resize the timeline slicer to a width of 7". Move the slicer so that its upper-left corner appears within cell A16 and its lower-right corner appears in cell G23. Use the timeline slicer to show data for February only. 13. Resize columns B:C to 12.00 and center the data in the range B3:C15. Your workbook should look like the Final Figures on the following pages. Save your changes, close the workbook, and then exit Excel. Follow the directions on the SAM website to submit your completed project. 3 4 Page 2 of 5 66 of 1004 words LY English (United States) 3 E + 143% Door = attachment_1 Q Search Sheet Home Page Layout Formulas Data Review View 9+ Share Insert Cut Copy A- A+ 5 Wrap Text General ND AutoSum Fill 49 Tahoma (Body) - 11 BIU H H Paste A Merge & Center $ - % %) 4.0 .00 .00 0 Insert Conditional Format Cell Formatting as Table Styles Delete Format Format Clear Sort & Filter Check for Updates K L M N 0 P O R S T U V w 2 Lustomer Car Log: January-viaren 4 - Total Calls Average Score Rep Barry Bruno Calder Darego Shanahan Thanh Volmann Wagner Zimmerman x Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. K1 A x fx A E F G H I j - 3 Customer Survey Scores Question Question Question Question 4 Call ID Date Service Repl Call Code - Call Type 1 2 2 3 Average 5 20191 1/4/21 Wagner 7 4 5 2 4 6 20154 1/4/21 Thanh 1 2 1 1 3 1 7 21170 1/4/21 Darego 17 5 5 5 5 5 8 21145 1/5/21 Calder 16 4 5 3 5 9 22103 1/5/21 Shanahan 21 4 4 4 4 10 22246 1/6/21 Bruno 18 4 5 3 4 11 22137 1/7/21 Thanh 7 3 3 3 3 3 12 22234 1/7/21 Shanahan 1 2 1 1 1 13 23228 1/7/21 Wagner 2 3 2 2 2 1 1 14 23215 1/8/21 Calder 8 4 3 3 2 15 24117 1/9/21 Darego 25 5 5 3 5 5 16 24140 1/9/21 Bruno 9 3 3 3 3 2 17 25224 1/11/21 Thanh 3 4 5 4 4 18 23126 1/12/21 Volmann 2 5 5 4 5 19 25210 1/12/21 Barry 12 3 2 2 1 20 20189 1/14/21 Wagner 21 1 1 1 1 1 21 20126 1/14/21 Shanahan 20 3 4 4 2 22 26157 1/15/21 Bruno 22 2 3 2 2 23 25201 1/16/21 Thanh 16 4 3 3 4 24 26149 1/16/21 Calder 19 5 4 5 5 25 23223 1/16/21 Calder 3 5 5 5 5 26 24241 1/16/21 Bruno 17 4 3 3 2 27 24152 1/17/21 Thanh 18 5 4 4 5 28 24196 1/17/21 Volmann 16 4 3 3 5 29 26242 1/17/21 Darego 4 4 2 2 4 30 27143 1/17/21 Volmann 4 4 3 3 3 31 20155 1/18/21 Barry 15 5 5 3 5 32 21171 1/18/21 Thanh 5 2 3 3 2 33 22227 1/18/21 Shanahan 22 1 2 2 1 34 20177 1/20/21 Bruno 18 3 3 3 3 35 27196 1/20/21 Zimmerman 15 4 4 3 4 4 36 22213 1/20/21 Volmann 23 5 5 4 4 37 25200 1/21/21 Barry 16 4 4 5. 5 38 28144 1/22/21 Calder 6 5 3 2 4 39 28147 1/22/21 Zimmerman 3 4 4 5 5 40 29215 1/23/21 Thanh 17 3 4 4 4 41 26128 1/23/21 Bruno 5 4 5 5 5 42 29136 1/24/21 Darego 16 4 4 4 4 43 29182 1/25/21 Zimmerman 17 3 2 2 3 44 24126 1/26/21 Bruno 20 2 1 3 2 45 27147 1/27/21 Barry 10 5 4 5 5 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions + Ready a + 100% Door = attachment_1 Q Search Sheet Home Page Layout Formulas Data Review View 9+ Share Insert Cut Copy A- A+ 5 Wrap Text General ND AutoSum Fill Tahoma (Body) - 11 BIU 7 H H Paste A Merge & Center $ % %) 1.0 .00 .00 0 Conditional Format Formatting as Table Cell Styles Insert Delete Format Format Clear Sort & Filter Check for Updates Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. fx G1 A B B D E F G H I ) K L M N o P Q R S T U 1 Pierce Software 2 Call Types by Service Rep 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions + Ready o a + 100% Door = attachment_1 Q Search Sheet Home Page Layout Formulas Data Review View 9+ Share Insert Cut Copy A- A+ 5 Wrap Text General AutoSum Fill 49 H Tahoma (Body) - 11 BIU H Paste A Merge & Center $ % %) 1.0 .00 .00 0 Insert Conditional Format Cell Formatting as Table Styles Delete Format Format Clear Sort & Filter Check for Updates x Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. G1 fx A B B D E F G H I ) L M N 0 P Q R S T P 1 Pierce Software 2 Average Monthly Scores 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions + Ready a + 100% Door = attachment_1 Q Search Sheet Home Page Layout Formulas Data Review View 9+ Share Insert Cut Copy Tahoma (Body) - 11 A- A+ 5 Wrap Text General AutoSum Fill 49 H H Paste BIU A Merge & Center $ - % %) 1.0 .00 .00 >0 Insert Delete Format Conditional Format Cell Formatting as Table Styles Format Clear Sort & Filter Check for Updates Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. A x fx G1 A B D E F G H I J L M N o P O R S T U V W P 16 Tech problem 21 Cancellation 8 11 Pierce Software 1 2 Call Type Lookup Table 3 Call Code 0 6 11 4 Call Type Bug report Feature request How to 5 6 Customer Survey Scores 7 5 Very satisfied 4 Satisfied 9 3 Neutral 10 2 Dissatisfied 1 Very dissatisfied 12 13 Customer Survey Questions 14 How satisfied are you with: 15 Question 1 The service rep's product knowledge 16 Question 2 How much time it took to reach a service rep 17 Question 3 The overall process of contacting Pierce Software 18 Question 4 How the service rep handled your call 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions + Ready u + 100% G A w Instructions_NP_EX19_EOM7-1 Q Search in Document Home Insert Design Layout References Mailings Review View + Share A T AaBbCcDdEe AaBbCcDdEC AaBbCcDdEe Century Gothic 11 A- A Aa BIU Uabe Xx2 A AGBBCODdEt AaBbc AaBbCcDc AaBbCcDdee AaBbCcDc Main Project Paste A BodyCopy BT IncorrectFe... Normal Project Bod... Project Goal SAMBodyC... Styles Pane Check for Updates Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. Bitiritertipurile finitura linicilio?,, A B C D E F G H I J K L M N O Pole sonore Pierce Software 2 Customer Call Log: January-March Customer Survey Scores Question Question Question Question Call ID Date Service Rep Call Code Call Type 2 3 Average 20191 1/4/2021 Wagner 7 Feature request 4 5 3.75 20154 1/4 U21 Thanh 1 Bug report 2131 1.75 7 21170 1/4/2021 Darego 12 Tech problems 5 5 5 5.00 B 21145 1/5/2001 Cader 16 Tech problem 5 3 5 4.25 9 221031/5/2001 Shanahan 21 Cancellation 4 4 4.00 10 22246 1/6/2001 Bruno 12 How to 4 5 3 4 4,00 11 2117 17/01 Thanh 7 Feature request ) 3 2.00 12 22234 1/7/2021 Shanahan 1 Bug report 2 1 1 1 1.25 13 23228 1/7/2001 Wagner 2 Bug report 2 2 1 2.00 14 23215 1/8/2021 Calder 8 Feature request 4 3 2 3.00 15 2117 1/9/2001 Darego 25 Cancellation 5 5 4.50 16 24140 1/9/2001 Bruno 9 Feature request 3 3 2 2.75 17 1/11/2001 3 Bug report de 4 4025 18 23126 1/12/2021 Volmann 2 Bug report ISIS 5 4.75 19 25210 1/12/2021 Barry 12 How to 2 2.00 20 20189 1/14/2001 Wagner 21 Cancellation 11 11 11.00 21 20126 1/14/2001 Shanahan 20 Tech problem 3 4 3.25 22 26157 1/15/2021 Brun 22 Cancellation 23 2 2.25 23 25201 LL M1 Th 16 Tech problem 3.50 Documentation Customer Call Log Cal Type by ReScores by Date Survey Questions + Rep Total Galls Average Score Barry 20 3.65 rund 20 3.35 15 3.60 Darego 13 3.71 Shanahan 12 3.25 Thay l 26 3.41 Volmann 9 3.89 Wagner 7 3.04 Zimmerman 17 1 m 2 2 Final Figure 2: Call Type by Rep Worksheet B C D E F G H I L 3 1 Pierce Software 2 Call Types by Service Rep 3 Count of Call Type Column Labels 4 Row Labels Barry Bruno Calder Darego Shanahan Thanh Volmann Wagner Zimmerman Grand Total 5 Bug report 5 5 4 4 1 7 2 1 6 35 6 Cancelation 3 4 3 1 3 2. 2 2 20 3 7 Feature request 2 3 2 1 1 5 1 16 8 How to 6 1 1 1 1 2 2 3 17 9 Tech problem 3 7 5 6 o 6 10 3 3 8 51 10 Grand Total . 20 20 15 13 12 26 9 7 17 139 11 12 13 14 15 16 17 18 19 Documentation Customer Call Log Call Type by Rep Scores by Date Survey Questions 4 Page 3 of 5 1004 words English (United States) 3 + 143% G A w Instructions_NP_EX19_EOM7-1 Q Search in Document Home Insert Design Layout References Mailings Review View + Share A AaBbCcDdEe AaBbCcDdEE AaBbCcDc AaBbCcDdEe Century Gothic 11 A- A Aa BIU Uabe Xx2 A AGBBCODdEt AaBbc AaBbCcDc AaBbCcDdEe IncorrectFe... . Main Project Normal Project Bod... Paste BodyCopy BT Project Goal SAMBodyC... Styles Pane Check for Updates x Office Update To keep up-to-date with security updates, fixes, and improvements, choose Check for Updates. liitunu S 6 1 1 Final Figure 3: Scores by Date Worksheet 4 B D E F G 1 Call Type N 6 Barry Bug report Cancelation Feature request How to Tech problem 2 2 1 bierce Software 2 Average Monthly Scores 3 Average Scores Months Y 4 - Feb Grand Total 5 Service Reps 4.50 4.50 7 Bruno 4.25 4.25 8 Calder 3.63 3.63 9 Darego 3.33 3.33 10 Shanahan 3.08 3.08 11 Thanh 3.67 3.67 12 Volmann 4.00 4.00 13 Wagner 2.75 2.75 14 Zimmerman 2.88 2.88 15 Grand Total 3.46 3.46 16 Date 17 Feb 2021 18 2021 19 FEB 20 MAR APR MAY JUN JUL AUG 21 22 23 Call Type by Rep Scores by Date Survey ... MONTHS JAN SEP OCT NOV DEC 3 + 4 Page 4 of 5 1004 words English (United States) + 143%