This is the Buckeye National Bank case. Questions: 1. Describe the impact of the Bank's business strategy
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Question:
This is the Buckeye National Bank case.
Questions:
1. Describe the impact of the Bank's business strategy on its financials.
2. Assume that the depreciation expense on the customer call center equipment is $40,000. An outsourcing company offers to provide the same level (i.e., attending 100,000 calls a year) and quality of service for $480,000. Should the bank outsource its call center service based on just these numbers and the other data given in the case? You may ignore the qualitative and long-term concerns related to outsourcing and view this as a single-shot decision.
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