This is Units 2

As a manager at a hotel that has been working over 10 years, I can say that decision making and problem solving are critical when it comes to making decisions that is going to help us, but also helping the customer to have a safe stay at the hotel. Daily, I juggle schedules, resources, risks, quality and many other factors. The Problem-Solving Process is used often given all the issues that arise especially when there is an issue between the employee vs. customer, employee vs. employees, or even customer vs the customer, or maybe the issue is in the room. There is so many issues that can happened but we try our best to make sure that the customer is happy, so as the manager I will try to see what the problem is, and to scope out what I can do, to resolve the problem, and there is times where I can resolve the issue or sometime you just cant.

Based on the learning activity, we learn that there are Six Stage Problem Solving techniques that can be applied to problem solving and decision making.

Define the problem (what is the root cause?): Our current problem is how many rooms are we able to sell, or what is happening between employees, or between the customers, or is there something wrong with the rooms, ex: if the bed is broken, if the fridge is not working, There are the questions that we try to ask, to figure out what is the main issue, and the main problem. The example that I will explain, is that the bed is broken, as well as the fridge.

The next step is to Analyze the problem (what it the current state?) We have a customer that is not happy about his/her room because the bed is broken, as well the fridge. My initial thought or some of the questions that I would have to think about is as an employee is that, were the room items already broken, or was someone else in the room before this customer, and the other thing we have to look at is how badly is the damage. But its also really important for the person that is going to stay in the room to examine the room as well, to make sure that there is something that is not broken or missing. So it is important for the customer to check if there is room is in good condition, but as the employee we also need to make sure that the room quality is on point.

The next step is to Develop Solutions (brainstorm ideas): We try to brain-storm as much as we can, through all the employees to make sure that our customers are going to get the best stay as possible. We try to figure out what is the main issue that all the customers go through when they stay at the hotel. Ways that we can make there stay in more of a positive way. If the main issue is for example the bed being broken, or the fridge being broken, as a business it is our responsibility to update these items. But updating these items can be financially expensive. As a business we have to brainstorm different alternatives ways to benefit the business but also giving the customer the service that they need.

The next step is Evaluate Solutions: Not upgrading the items in the hotel can impact the revenue and the profit that you are trying to reach. If as a business we are not providing the best outcomes for the customers, it will be really hard to achieve our goal. It is better to evaluate what the next steps with the team first, and than we can implement.

The next step is Choosin and Implement the Best Solution: As a business we try to implement the best solution, as a team we try to work on how to make this business better, and how to improve. We have to fix the issues that are happening in a tasteful manner. It is important that we implement the best solutions to help us expand our business but also reducing the risk that can come with it.

Lastly is Following up and Evaluate Progress: Generally, it is really important to follow up everything you have done, including maybe with the customers that have stayed previously and asking them what they liked about staying at the hotel. I thankfully have meet so many people throughout my 10 years of working at this hotel, and asking them what their experiences have been like, and throughout the years the same people, the same faces still come to this day, and have told us that whenever they come in town, they will stop at our place. For a business that makes us happy to see the changes that we have made, to not only improve the rooms, but also the quality of the business. This makes us really happy to see.

Within my team we use our integrative thinking skills to make choices and join our ideas to better our business through communication, compromise and being considerate of each other's ideas. As we we build stronger relationships and improve for future endeavors.

Unit 3:

Topic 1: Finding and Retaining Talent

Please review theDiscussion Board participation guidelines. This is important information that will ensure that you earn maximum points. Your professionally written APA-compliant postings, using appropriate sources, should provide substantive depth that advances the discussion. Please edit your posts for grammatical errors before you post.Be sure to review the requirements for each week's discussion topic(s).Remember that a post to the instructor is not considered a post to peers, so please be sure that you respond to at least two peers for full credit.

Access all required readings (articles, videos, etc.) from the Library.

In the Marketplace simulation this week, you will be assessing strategies for hiring and compensating employees to support your growth plans. According to the Conrad-Bradshaw (2022) employers are struggling to fill open jobs. Job seekers may also have struggles finding the jobs they want (Zahn, 2018). Understanding the causes of this problem can alleviate the gap between employer talent shortage and candidate success in the search effort, increasing company success in a world economy that is experiencing a talent shortage.

For this discussion topic, you will:

Main Response

• Using the readings and videos for this unit as a base, along with other sources you uncover in your research, provide a synopsis of the points that stand out for you on the gap discussed above.
• Use the 6-step problem-solving process from Unit 2 to full a diagnosis on the problem(s) as you see it/them. Use Steps 1-5 and explain how you would incorporate Step 6, Follow Up & Evaluate Progress.
• Post the results of this diagnosis, including how you used integrative thinking in the completion of the diagnosis.
• If given the opportunity, how would you use this information to increase hiring and retention success in the simulation?

Example Responses to Peers to Increase Discussion Success

• Provide additional research to support or refute the information that peers have posted.
• Include personal examples of how your company (if applicable) may be overcoming the talent shortage.
• Talk about how this could be included in simulation game play or in the work you do every day.
• Provide a personal example of how this has happened to you in the past and the outcome.

References to use:

Conrad-Bradshaw, R. (2022). Talent shortage? Job requirements might be to blame. Talent Acquisition Excellence, 10(11), 20-22.

de Waal, A. (2019).The job-ready guide: How to set yourself up for career success. Kogan Page.

Read: Chapter 10: Understanding what Employers Want.

ManpowerGroup. (n.d.). Solving the talent shortage.

External link.

Seiko, A. (2018). It's not a job, it's an employee experience: To recruit and retain the best workers in the ir markets, Nvidia, Ingersoll Rand and Genentech have all adopted a more holistic approach to employee management. Industry Week, 267(6), 20-23.

Zahn, M. (2018). Get your job application into the hands of a hiring manager with this perfect method. Money, 47(10), 18-19.