This module week, you will take on the role of an acting safety program manager for Pacific Airlines. Throughout the next six module weeks, you will be reviewing weekly safety correspondence reports. As the scenario progresses, you will answer two questions per module week. After module week 8, you will put together a final report related to the correspondence.

This final correspondence report will account for 35% of the final course grade.

Module assignments will be as follows:

• Module 2: Begin your new position as airline Safety Director and report your assessment on the first set of communications you receive.
• Module 3: Report your assessment on the second set of communications you receive.

? Pacific Airlines Weekly Exercise Instructions TASK 1 (Weekly) For the next six weeks, you will receive Pacific Airlines weekly correspondence for which you will be responsible as the new Safety Director. Each week your assignment will be to apply Safety Management System (SMS) analysis to the weekly situations and to report your findings and plan of action. You will also be given guestions to answer that apply to the situations you face each week. The cover page that goes with each module's correspondence will have the specific iterns on which you will be required to report. Read the instructions carefully, and ask your instructor for clarification if you have any questions. TASK 2 (Final Paper) Please keep this final paper in mind as you complete the associated weekly assignments. After six weeks in your new position as Safety Director, you should have a good understanding of the issues facing Pacific Airines, and how your company's SMS should be applied. You will review the information you have received about Pacific Airlines and prepare a report that includes the following information: 1. Your analysis of conditions at Pacific Airlines (personally, not as the new Safety Director). . Your agenda (as the new Safety Director} for today's meeting with the company President (see your position assignment letter in this document}). . Choose three numbered items from the weekly corespondence you receive and reply to them with detailed answers. . List your top three priorities in your new role as Safety Director (include detailed explanation as to why you ranked them as you did). Your report must be submitted by week 8. Your report must * be a minimum of six pages and not exceed eight pages, double spaced, one inch borders, and in current APA format. + include a title page, reference page, running head and page numbers. Your paper length does not include the title page or reference page and is based on full pages of text only. ITEM 6 27 January President Pacific Airlines Honolulu International Airport Diear Sir, I am a private pilot at Kaleloa airport, west of Honolulu International. The other day I was in our VFR traffic pattern (800 feet AGL) in my Cessna 172 with my wife and seven-year-old daughter on board. Suddenly my wife screams and we are nose-to-nose with one of your 737 inter-island Jets. I took evasive action, but I don't think your pilot ever saw me. [ happen to know that if your pilots are on the correct approach path to Honolulu International, they won't come within 1000 feet of our traffic pattern. This is not the first time this has happened as it has happened to other pilots here as well. I don't know how you feel about it, but I don't think we need any mid-air collisions around here. Your pilots seem to think they own the sky and us private pilots have no rights. My wife is now afraid of flying and I'm not feeling too good about it myself. As soon as [ landed, [ re-leaved myself and then filed an ASRS report. 1 hope something is done about it. Aloha, Keanu Greeves ATTACHED TO ITEM 4 Pacific Airlines President Jackson Lord Customer ALPA Human Public Field Legal Finance Safety Operations Marketing Maintenance Service Relations Services Bruce Resources T.S. Steele J.P. Murray Kimo Stark JD A. Butler E.C. Marble H.G. Glass B.C. Brass D.A. Silver R.S. Gate T.S. Gavel Banner Human Ground Flight Safety Factors/CRM Safety Sam Wilson Natalie K. Thanoes Romanov ALPA-led company committees ALPA ALPA FOQA ALPA ALPA ERC Human Safety & ALPA Safety ALPA Safety Fatigue Investigation Procedures Committee PSAP Factor Committee Team Keda Clark Committee Pacific AirlinesPacific Airlines Sun Mon Tue Wed Thu Fri Sat 1 Today 2 3 4 5 Meet with Pres. Meet with VP, Staff meeting Response to Pres. 1900 Maintenance Hot line Due SPEECH! 6 7 Meeting & h ALBA 9 10 11 12 Human Factors Aviation Safety Pilot Rep and Natalio Meetingwith Vp Staff Meeting Trend |Budget Due Comm. Mig Romanov Maintenance Analysis Brief Article for FOD Newsletter due 13 14 15 16 17 18 19 Management Staff Meeting Training class 20 21 22 23 24 25 26 Staff Meeting 27 28 February9 Pacific Airlines Weekly Exercise Module 2 Pacific Airlines Weekly Correspondence Exercise Correspondence note: The documents you receive each week will have either the initial or name of the document sender. To see who the sender of the document is within the company, use the company organization chart. Review the information you received about Pacific Airlines this week and provide answers to the following questions: 1. Describe any key Safety Management System (SMS3) pillars you see or don't see in this week's correspondence you received. What indicators of responsibility, accountability, and commitment of management do you see? What indicators do you see this week that reflect a good or poor safety culture. 2. Describe any effective safety policy examples {or lack thereof) that you received in the correspondence. Describe your perception of the company's procedures, organization safety structure, and managements support (provide examples from this week's documents and also provide an explanation for your answer). ? Pacific Airlines Weekly Exercise Introduction: This is an exercise in dealing with commen aviation safety problems that will provide you with real-world application of SMS procedures. Background: Your name is Kimo Stark. Your first career was in the Navy as a Helicopter pilot and you retired after 20 years as a Commander and have experience as a Wing Aviation Safety Officer. You are the new Safety Program Manager at Pacific Aidines, a medium sized aidine headguartered in Honolulu, Hawail that services the Pacific Rim and beyond. Pacific Airlines operates 61 aircraft (Airbus A321neo, Airbus A330-200 and Boeing 717-200) and serves 32 airports. It employs 847 pilots. Situation: It is February 1 in Honolulu. You have successfully gone through a thorough interview process and have been hired as the Director of Safety for Pacific Airlines. The Ground Safety Specialist Kalani Thanos has been the acting Safety Director since the previous Safety Director resigned 3 months ago. You come in early this morning and proceed directly to the airline safety office for your first day of work. There will be a memeo for you from the company President for you on your desk. 3 Pacific Airlines Office of the President | February To: Director of Safety Pacific Airlines Kimo, Welcome to Pacific Airlines as the newly appointed Director of Safety,. As you to take over as Director of Safety, I will be honest and tell you that we have some problems and we really need your help. You have done a good job as an Awviation Safety Manager in the Navy and bring with you a great deal of experience that let us know that you can handle this job. [ am out of the office in union contract negotiations with our pilots this morning, but will return at 12:00 and I would like to meet with you then and talk over lunch at my office. Your Director of Flight Safety, Sam Wilson, is attending a course in aviation safety management and will not be back until next Monday. Sam is a good man but does not have your safety experience. Our aviation safety consultants from Flight Safety International have convinced us to also hire a human factors expert for the Safety Department. Natalie Romanov will be starting work today as the new Pacific Airways Human Factors Specialist. Please meet up with her to get started. Your administrative assistant, Pua Potts will get you up to date. I am attaching a copy of our organization chart and our monthly calendar to help you get started. If you want something to work on, start on the pile of papers in your in basket. Jackson Lord President Pacific Airlines ITEM I TELEX FROM: XYZ STATION MANAGER TO: FIELD SERVICES SUBJECT: CANCELLED FLIGHT DATE/TIME: 01/31/XX/1900Z FLIGHT 645 KAHALUI MAUI, CX DUE TO FOD NUMBER 2 ENGINE. DURING PUSHBACK, PILOT STARTED ENGINE BEFORE LINE DIRECTOR HAD DISCONNECTED INTERPHONE CORD FROM NOSE RECEPTABLE. INTERPHONE CORD WAS INGESTED BY NUMBER 2 ENGINE. AIRCRAFT RETURNED TO GATE AND PAX DEPLANED. AWAITING DAMAGE EVALUATION.Pacific Airlines ITEM 2 MEMORANDUM To: Director of Safety, Mr. Kalani Thanos FROM: Pua Potts DATE: 1 February SUBJECT: Aviation Safety Committee Meeting Sir: You asked me to schedule an Aviation Safety Committee Meeting on February 7. I sent all the members a memo asking for agenda items and no one suggest any items. Also, many of the people can not make it on that date. The ALPA Pilot Human Factors Rep. Keola Clark also would like to have an 13:00 meeting with on February 8 with you and the new company Human Factors expert Natalie Romanov on forming a new ALPA Human Factors committee. What do you want me to do now?Pacific Airlines Office of the President ITEM 3 21 January TO: VP Operations VP Maintenance Director of Safety We are damaging too many engines due to FOD. I want this problem fixed. NOW!! Jackson LordPacific Airlines ITEM 4 MEMORANDUM TO: Director of Safety FROM: D. A. Butler DATE: 29 January SUBJECT: General Aviation Pilot Complaint I am meeting with the President on Thursday to discuss this issue. Please give me your recommendations. SEE ITEMS 5 & 6Pacific Airlines ? Office of the President ITEM 5 29 January VP Operations John [ have seen a several of these letters in the past year and [ am getting a little sick of them. What are you doing about it? Jackson Lord ATTACHED TQ ITEM 4