THIS MORNING , ONE OF YOU TEAM MEMBERS GAVE A PRESENTATION TO THE BUSINESS UNIT ABOUT THE NEW SYSTEM . THE MATERIAL WAS WELL ORGANIZED ; HE SPOKE CLEARLY AND HANDLED QUESTIONS WITH CONFIDENCE . HOWEVER , THE PRESENTATION TOOK NEARLY TWICE AS LONG AS IT WAS SCHEDULED FOR , AND YOU NOTICED SOME OF THE AUDIENCE GLANCING AT THE CLOCK . YOU ARE PLANNING TO GIVE FEEDBACK TO THE TEAM MEMBER . WHAT FEEDBACK WOULD YOU GIVE ( HW : 4LOOPS ) : A . OBSERVATION : Betto , I noticed ... B. IMPACT : Betto , that will result in ... REQUEST : Betto , I'd like to ask that you ... D. AGREEMENT : Betto , do you agree that if you did x / y / z